Complex Revenue Analyst

Highgate Hotels • New York, NY

17d • Onsite

About The Position

Highgate Hotels is seeking a Complex Revenue Analyst for the Hilton Garden Inn New York Times Square Central. The role focuses on identifying and maximizing hotel revenue opportunities by developing and executing short- and long-term revenue management strategies. It analyzes transient and group demand, market segmentation, catering and space utilization, and other revenue considerations to determine the optimal business mix and advance RevPAR market share.

The position manages pricing, room inventory, forecasting, contracted-business evaluations, distribution channels, revenue systems, and performance reporting. It also works closely with hotel operations, sales, ownership, third-party intermediaries, and peer revenue professionals. The role includes leading weekly revenue strategy meetings, preparing presentations and budgets, supporting internet marketing activity, and developing subordinate employees.

Requirements

• At least 2 years of experience in revenue management as a manager or senior analyst.
• Bachelor’s degree or equivalent in Hotel or Hospitality Management, or a closely related field.
• In-depth knowledge of industry reports such as STR, Hotelligence, and Market Vision.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Ability to work quickly in a high-pressure, high-stress environment.
• Clear verbal and written communication skills.
• Excellent time management skills.
• Strong attention to detail and follow-up.
• Ability to work flexible and long hours when required.
• Ability to communicate effectively with employees and guests at all levels.
• Ability to listen to, understand, and clarify concerns.
• Ability to multitask and prioritize work to meet deadlines.
• Ability to maintain confidentiality and evaluate complex information.

Responsibilities

• Establish hotel pricing levels across all segments and manage daily room inventory and pricing.
• Monitor competitor rates, market positioning, strategies, local demand generators, and market dynamics; present action plans to management.
• Communicate occupancy fluctuations to operational departments to support staffing and efficiency.
• Analyze local events and activities and project their revenue opportunities.
• Assess economic factors affecting local supply and demand and develop accurate operational and financial room revenue forecasts.
• Perform unconstrained demand analysis to determine the optimal business mix.
• Prepare short- and long-term forecasts, including weekly, 30-, 60-, and 90-day, in-month, and full-year forecasts.
• Oversee evaluations of contracted business opportunities presented through Sales, balancing response speed with profit maximization.
• Maintain software used to manage room revenue, including CRS, RMS, PMS, and Sales & Catering systems.
• Monitor RevPAR index performance using STR reports and provide weekly and monthly analysis.
• Prepare the annual rooms revenue budget.
• Chair weekly Revenue Strategy meetings, formulate and communicate strategies, and revisit prior decisions to assess effectiveness.
• Prepare and present quarterly presentations to ownership.
• Ensure distribution channels have accurate content and pricing, and maintain relationships with third-party intermediary market managers.
• Build relationships with local revenue managers and Directors of Revenue and coordinate surveys related to marketing and service opportunities.
• Develop subordinate employees through coaching, training, and participation in industry events.
• Manage internet marketing activities such as pay-per-click campaigns, email blasts, and GDS advertising.
• Establish and communicate sales strategies for the day, week, month, and rolling 12 months, and update sales calendars as needed.
• Review prior-night performance and decisions, including sellouts and overselling, and address opportunities in the HHBR morning meeting.
• Place test calls to the Central Reservation Office and property to check rate quoting, restrictions, and sales approach.
• Manage group cutoff dates and run group rooms control logs and 90-day PMS pickup reports; verify pickup against blocks and determine whether dates should be extended.
• Update the Daily Market Segment Analysis and verify information against the daily Flash Report.
• Review actual performance against potential performance and complete month-end reports with detailed analysis and action plans when needed.
• Review Hotelligence reports for trends, booking windows, business sources, and rates compared with competitors.
• Maintain a warm, friendly, courteous, attentive, and service-oriented demeanor with guests and employees.
• Communicate clearly with employees and guests, listen to and clarify concerns, and maintain confidentiality.
• Multitask and prioritize departmental functions to meet deadlines; attend required hotel meetings and training.
• Participate in Manager on Duty coverage as required and maintain regular attendance, grooming, and compliance with hotel standards.
• Maximize productivity, identify problem areas, assist with solutions, and anticipate, prevent, identify, and resolve problems.
• Evaluate complex information from various sources to meet objectives and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty, personal, medical, and military leave in accordance with applicable law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level