Complex Revenue Analyst

Hilton Garden Inn Times Square Central•New York, NY

18d•$70,000 - $75,000

About The Position

The Revenue Manager is responsible for identifying and maximizing revenue opportunities at Hilton Garden Inn New York Times Square Central. The role develops and executes short- and long-term revenue management strategies to advance RevPAR market share. It analyzes transient and group revenue potential and market segments, catering and space utilization, and other revenue considerations to determine the business mix needed to meet revenue potential.

Requirements

At least 2 years of experience in revenue management as a manager or senior analyst.
Bachelor’s degree or equivalent in Hotel or Hospitality Management or a closely related field.
In-depth knowledge of industry reports such as STR, Hotelligence, and Market Vision.
Proficiency in Microsoft Excel, Word, and PowerPoint.
Ability to work quickly in a high-pressure, high-stress environment.
Clear verbal and written communication skills.
Excellent time-management skills and exceptional attention to detail and follow-up.
Ability to maintain a warm, friendly, attentive, courteous, and service-oriented demeanor with employees and guests.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to maintain confidentiality.
Flexible availability; long hours are sometimes required.

Responsibilities

Establish hotel pricing levels across all segments and manage daily room inventory and pricing.
Monitor competitor rates, positioning, strategies, and market data; understand local market dynamics and demand generators; and present action plans to management.
Monitor occupancy fluctuations and communicate them to operational departments to help manage staffing and efficiency.
Analyze local events and activities and forecast their effects on business opportunities.
Use knowledge of local supply and demand conditions to create accurate operational and financial room revenue forecasts.
Perform unconstrained demand analysis to determine the optimal business mix.
Prepare short- and long-term forecasts, including weekly, 30-, 60-, and 90-day, in-month, and full-year forecasts.
Evaluate contracted business opportunities presented through Sales, including group, wholesale, and corporate negotiated business, with the goal of responding quickly while maximizing profits.
Maintain software programs used to manage room revenue, including CRS, RMS, PMS, and Sales & Catering systems.
Monitor the RevPAR index on STR reports and analyze performance weekly and monthly.
Prepare the annual rooms revenue budget.
Chair weekly Revenue Strategy meetings, formulate and communicate strategies and tactics, and review prior decisions for effectiveness and learning.
Prepare and present quarterly presentations to ownership.
Ensure distribution channels have correct content and pricing.
Build and maintain relationships with third-party intermediary market managers, local revenue-management peers, and Directors of Revenue.
Coordinate surveys related to marketing and service opportunities that may improve revenue potential.
Develop subordinate employees through individual attention, training, and participation in industry events.
Manage internet marketing activities such as pay-per-click campaigns, email blasts, and GDS advertising.
Establish and communicate sales strategy for the day, week, month, and rolling 12 months; communicate strategy changes and update calendars for the Sales team.
Analyze prior-night performance, including sellouts and overselling decisions, and address opportunities in the HHBR morning meeting.
Place test calls to the Central Reservation Office and property to check rate quoting, restrictions, and selling approach.
Manage and communicate group cutoff dates; maintain a group rooms control log and 90-day PMS pickup report; and verify pickup against blocks and cutoff dates.
Update the Daily Market Segment Analysis and verify its accuracy against the daily Flash Report; compare actual performance with potential performance.
Complete month-end reports with detailed analysis and, when needed, prepare action plans to increase property production and revenue.
Review Hotelligence reports for trends, booking windows, sources of business, and rates compared with competitors.
Attend required hotel meetings and training, participate in Manager on Duty coverage as required, and perform other duties requested by management.
Maintain regular attendance, professional appearance and grooming, confidentiality, and compliance with hotel standards and regulations.
Maximize productivity, identify problem areas, help implement solutions, and anticipate, prevent, identify, and resolve problems.
Communicate effectively with employees and guests, listen to and clarify concerns, and handle complex information while multitasking and meeting deadlines.

Benefits

Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term and long-term disability insurance
401(k) retirement plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave in accordance with applicable law
Employee assistance program (EAP)
Educational opportunities and tuition reimbursement
Paid jury duty, personal, medical, and military leave in accordance with applicable law