Complex Guest Experience & Events Coordinator

EOS • Tuscaloosa, AL

3d

About The Position

This role supports Front Desk operations across the AC Hotel and Home 2 Suites properties, helping ensure guests feel welcomed and well cared for. As group business, events, and community engagement grow, the position will also support revenue-generating opportunities and help build lasting relationships that contribute to both properties’ success.

The coordinator provides Front Desk coverage and helps onboard and train new associates in the properties’ core values, property management systems, and service standards. The role also partners with the Area Director of Sales on property tours, group arrivals, and on-site client experiences, creating personalized touches that reflect client needs and the distinct character of each property.

For the AC Hotel’s food and beverage outlets, the coordinator develops, promotes, coordinates, and hosts recurring events to build a local following, encourage repeat visits, and support revenue. The role creates event marketing materials and delivers welcoming hospitality to hotel guests and the local community. This is a full-time, year-round position requiring flexible scheduling, including evenings, weekends, and holidays as needed.

Requirements

• High school diploma or GED.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, including the ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability for flexible shifts, including evenings, weekends, and holidays as needed.
• Full-time, year-round availability.

Nice To Haves

• Previous Front Desk, hospitality, or customer service experience.
• Ability to carry out tasks with the details necessary to complete them well.
• Works well as a member of a group.

Responsibilities

• Provide Front Desk coverage at both properties and create a warm, welcoming, seamless guest experience.
• Lead by example through professionalism, genuine care, and a passion for hospitality.
• Onboard and train new Front Desk associates, introducing them to core values, property management systems, and service standards.
• Coach associates in hospitality-focused communication and interpersonal skills.
• Partner with the Area Director of Sales on property tours, group arrivals, and on-site client experiences.
• Create personalized group experiences, including customized welcome materials and tailored check-in presentations.
• Develop, promote, coordinate, and host recurring events at the AC Hotel’s food and beverage outlets, such as bingo, trivia, and live music.
• Create marketing materials and event promotions to highlight outlets, attract audiences, and support sales goals.
• Provide warm, engaging hospitality at events and encourage guests to return.
• Support outlet performance, revenue generation, and community engagement through marketing, event coordination, and guest engagement.

Benefits

• Competitive pay and employee perks.
• Supportive team.
• Opportunity to gain valuable experience in hospitality and guest services.
• Opportunity to be part of a fun and engaging resort community.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED