Complex Guest Experience & Events Coordinator

EOS Hospitality•Tuscaloosa, AL

About The Position

This role supports Front Desk operations across AC Hotel and Home 2 Suites properties, helping ensure every guest feels warmly welcomed and well cared for. As group business, events, and community engagement grow, the position will evolve to support revenue-generating opportunities. The coordinator contributes to exceptional guest experiences while building lasting relationships and supporting the continued success of both properties. The role also supports group experiences and event coordination in partnership with the Area Director of Sales, and develops and hosts programming for the AC Hotel’s food and beverage outlets to encourage repeat visits, drive revenue, and connect with the local community.

Requirements

High school diploma or GED.
Strong communication and interpersonal skills with a guest-first mindset.
Intermediate to advanced computer proficiency, including the ability to use Microsoft 365.
Ability to handle multiple tasks in a fast-paced environment.
Detail-oriented, organized, and reliable.
Maintain a professional appearance.
Availability to work flexible shifts, including evenings, weekends, and holidays as needed.

Nice To Haves

Previous front desk, hospitality, or customer service experience.
Detail-oriented and capable of carrying out tasks with all necessary details.
Works well as a member of a group.

Responsibilities

Provide Front Desk coverage at both properties and create a warm, welcoming, seamless guest experience.
Lead by example through genuine care, professionalism, and a passion for hospitality in guest and team interactions.
Take ownership of onboarding and training new Front Desk associates.
Introduce new team members to core values, property management systems, and service standards.
Coach associates in hospitality-focused communication and interpersonal skills.
Partner with the Area Director of Sales on property tours, group arrivals, and on-site client experiences.
Create personalized experiences that reflect client needs and showcase the properties.
Prepare customized group welcome materials and tailored check-in presentations.
Develop, promote, coordinate, and host recurring AC Hotel food and beverage events, such as bingo, trivia, and live music.
Create marketing materials and event promotions to highlight outlets, attract audiences, and support sales goals.
Provide warm, engaging hospitality at events and encourage guests to return.
Use marketing, event coordination, and guest engagement to support outlet performance and community connection.