Complex Claims Manager - Construction Defect

CRC Group • Carapichaima, TX

23h • Onsite

About The Position

The Complex Claims Manager manages complex Construction Defect claims processes, including investigating, evaluating, and resolving high-severity claims in compliance with company standards and regulations.

Requirements

• Bachelor’s degree in business, finance, insurance, or related field.
• Minimum of 5+ years of experience in claims handling Complex Construction Defect claims.
• Experience with litigation management and settlement negotiation.
• Adjuster license as required by jurisdiction.
• Advanced knowledge of insurance policies, coverages, and claims processes.
• Proficiency in claims management systems and related technology tools.
• Strong analytical and problem-solving skills for evaluating complex claim scenarios.
• Effective negotiation skills with demonstrated ability to influence outcomes.
• Excellent written and verbal communication skills for diverse stakeholder engagement.
• Ability to manage multiple priorities and meet strict deadlines under pressure.

Nice To Haves

• Prior experience managing complex or high-severity claims preferred.
• Industry certifications such as CPCU or AIC preferred but not mandatory.

Responsibilities

• Investigate, assess, and resolve complex or high-exposure Construction Defect claims within authority limits.
• Conduct comprehensive coverage analysis and determine liability exposure.
• Negotiate settlements within authority limits and in alignment with organizational objectives.
• Provide guidance, mentoring, and technical expertise to less experienced claims staff.
• Collaborate with legal counsel, brokers, and insured clients to ensure proper claim resolution.
• Ensure adherence to organizational standards, regulatory requirements, and industry best practices.
• Prepare and present reports on claim status, trends, and risk exposure to management.

Benefits

• medical, dental, vision, life, disability, and AD&D insurance
• tax-advantaged savings accounts
• 401(k) plan with company match
• generous paid time off programs, including company holidays, vacation and sick days, new parent leave

What This Job Offers

• Job Type: Full-time
• Career Level: Manager