Community & Workforce Specialist II - Community Action Agency

Pima County • Tucson, AZ

5d

About The Position

The Community & Workforce Development Department is seeking a skilled and compassionate case manager to provide direct support to individuals and families experiencing financial hardship, housing instability, or imminent risk of eviction. The role supports timely delivery of rental assistance, utility assistance, eviction prevention, and related services. The specialist assists clients through phone, email, online, and in-person interactions, assesses individual needs, and connects people with appropriate programs and community resources. The work requires organization, management of multiple cases, and a calm, professional approach to emotionally charged situations, including those involving risk of homelessness. The specialist also maintains accurate records, reviews documentation, supports program compliance, and collaborates with staff and external partners to make effective use of available resources. The position contributes to efforts to prevent homelessness and strengthen families throughout Pima County.

The department works with vulnerable populations and minors. Employment requires a Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and Central Registry background check. A valid driver license is required when applying, and a valid Arizona driver license is required at appointment. The successful applicant is subject to a 39-month DOT Motor Vehicle Record review, driving-record approval, and post-offer physical and/or drug screening. Pre-employment background screening includes verification of work history, education, and criminal conviction history.

Requirements

• Associate degree from an accredited college, university, or technical school in management, public administration, business administration, or a related field determined by the department head, plus one year of professional experience in health, customer service, human services, or a closely related field; OR one year of experience with Pima County as a Community and Workforce Specialist I or similar position as determined by the department head. Relevant education and/or experience may be substituted.
• Clearly document qualifying education and experience in the application’s Education and Work Experience sections; a resume cannot substitute for the application.
• Valid driver license at time of application and valid Arizona driver license at time of appointment.
• Obtain and maintain required licenses and certifications; failure to do so may be grounds for termination.
• Pass required pre-employment background checks, including verification of work history, education, and criminal conviction history.
• Complete the required Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, and Central Registry background check.
• Undergo a 39-month DOT Motor Vehicle Record review and receive Fleet Services approval of the driving record.
• Complete a post-offer physical and/or drug screen.
• Physical and sensory abilities may include grasping; speaking in person and on the phone; and operating a motor vehicle, distinguishing colors, and having depth perception and peripheral vision.

Nice To Haves

• At least two years of experience providing direct client services to individuals or families in crisis, including support related to financial assistance, eviction prevention, or housing stability.
• At least two years of experience assessing client needs and connecting people with appropriate community resources, programs, and support.
• At least two years of experience collecting, reviewing, and maintaining accurate client data and program documentation, including confidential client data, reports, progress records, or financial submissions, to ensure completeness and compliance.
• Experience providing coaching, guidance, or financial or budget counseling to help clients achieve stability and increased economic mobility.
• Bilingual English/Spanish skills, including speaking, reading, and writing.

Responsibilities

• Participate in day-to-day operational and support activities for a specialized, complex program or work unit within the Community & Workforce Development Department.
• Provide urgent, compassionate direct services to clients by phone, email, online, or in person, collaborating with other agencies and organizations to maximize resources and services.
• Assess community members’ needs and guide them to appropriate resources based on their individual circumstances.
• Match qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
• Represent the program or work unit at community events and meetings with County personnel and community partners.
• Provide administrative and other support for program objectives, including mentoring and leading staff and volunteers in specialized program activities.
• Provide input to management on developing program goals and objectives.
• Manage and maintain accurate records of program participants and their progress.
• Perform other duties that support the goals and functions of the department and Pima County.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree