Community & Workforce Specialist II - Community Action Agency

Pima County•Tucson, AZ

About The Position

Pima County’s Community & Workforce Development Department is hiring three Case Managers for a grant-funded position supporting individuals and families facing financial hardship, housing instability, and imminent eviction risk. The role provides urgent, compassionate assistance involving rental and utility assistance, eviction prevention, and related services. Case Managers assist clients by phone, email, online, and in person; assess individual needs; and connect clients with appropriate programs and community resources. They manage multiple cases, maintain accurate and confidential participant records, review documentation for completeness, support program compliance, and collaborate with internal staff and external partners. The position also contributes to program operations, represents the program at community events and meetings, and may mentor or lead staff and volunteers in specialized program activities. The department works with vulnerable populations and minors. Employment requires a Level One Fingerprint Clearance Card, a Criminal History Self Disclosure Affidavit, and a Central Registry background check. A valid driver license is required when applying, and a valid Arizona driver license is required at appointment. The successful applicant is subject to a 39-month DOT Motor Vehicle Record review and a post-offer physical and/or drug screen.

Requirements

Associate degree from an accredited college, university, or technical school in management, public administration, business administration, or a related field, and one year of professional experience in health, customer service, human services, or a closely related field; OR one year of experience with Pima County as a Community and Workforce Specialist I or similar County position. Relevant education and/or experience may be substituted as determined by the department head.
Clearly document qualifying education and experience in the application’s Education and Work Experience sections.
Valid driver license at time of application and valid Arizona driver license at time of appointment.
Obtain and maintain required licenses and certifications; failure to do so may be grounds for termination.
Meet employment background-check requirements, including a Level One Fingerprint Clearance Card, Criminal History Self Disclosure Affidavit, Central Registry background check, and post-offer screening.
Ability to complete a post-offer physical and/or drug screen.

Nice To Haves

At least two years of experience providing direct client services to individuals or families in crisis, including financial assistance, eviction prevention, or housing stability support.
At least two years of experience assessing client needs and connecting people with appropriate community resources, programs, and support.
At least two years of experience collecting, reviewing, and maintaining accurate client data and program documentation, including confidential data, reports, progress records, or financial submissions, to ensure completeness and compliance.
Experience providing coaching, guidance, or financial/budget counseling to help clients achieve stability and increased economic mobility.
Bilingual English/Spanish skills in speaking, reading, and writing.

Responsibilities

Participate in day-to-day operational and support activities for a specialized program or work unit.
Provide urgent, compassionate direct services to clients by phone, email, online, or in person, collaborating with other agencies and organizations to maximize resources and services.
Assess community members’ needs and guide them to appropriate resources.
Match qualified candidates with resources, coaching, or support related to employment, education, or financial assistance.
Represent the program or work unit at community events and meetings with County personnel or community partners.
Provide administrative and other support needed to accomplish program objectives, including mentoring and leading staff and volunteers in specialized activities.
Provide input to management on program goals and objectives.
Manage and maintain accurate records of program participants and their progress.
Review client documentation for completeness and support program compliance.
Perform other duties that support the goals and functions of the department and Pima County.