Community Support Specialist II

The Management Trust•Indio, CA

4d•Onsite

About The Position

The Community Support Specialist provides customer service and administrative support to internal and external clients at Motorcoach Country Club. The role partners with the General Manager and Assistant General Manager and handles complex work orders and Architectural Review Committee (ARC) requests, amenity requirements, special projects and research, and phone coverage. It is a temporary, full-time position in Indio, California, from December 1, 2026, to approximately May 31, 2027.

Requirements

High school diploma or equivalent.
Generally 1–4 years of administrative support experience, depending on position level.
Experience with Microsoft Office products.
Ability to identify and prioritize tasks.
Ability to multitask and support multiple communities while understanding their unique rules and requirements.
Conflict-resolution skills.
Strong organization skills and ability to monitor records for pending deadlines.
Excellent written and verbal communication skills.
Ability to provide high-level customer service with attention to detail and organization.
Ability to work as part of a team.
Ability to use technology, including phone systems, reports, and office equipment, to perform tasks efficiently.
Adaptable and dependable, with a solid attendance record.
Professional and respectful demeanor with internal and external customers.
Use standard office equipment, including a computer, phone, and copier/scanner; remain stationary for periods of time; relocate items weighing up to 25 pounds; and travel to and from off-site locations.

Responsibilities

Receive customer phone calls and answer questions about work-order status, ARC requests, and Association responsibilities.
Maintain current community information for the Welcome Packet in the appropriate system location.
Review, assign, and follow up on complex Association work orders requiring committee approval, a Board approval process, or specialized vendors.
Document actions taken using system notes.
Box, archive, and log documents for off-site storage at least annually, in accordance with Association processes.
Process compliance notices after inspections or as needed in accordance with community guidelines; add fines and hearing outcomes as directed by the General Manager or Assistant General Manager following a Board meeting.
Manage, review, and process complex ARC applications, including those requiring an outside architect, deposit, special plans, or additional paperwork.
Monitor ARC application status and timelines and maintain system records as needed.
Maintain system entries and logs for homeowner records, including parking passes, amenity reservations, and deeded parking or storage.
Track roof maintenance and painting.
Serve as the first escalation point for homeowner phone calls transferred from reception.
Monitor completion of ad-hoc Community Support Task items, such as access-device projects, special mailers, and newsletter information.
Support updates to Association information in the system of record, including Board and Committee information, vendor contacts, rules, maintenance obligations, and document libraries.
Coordinate with service providers regarding questions, including community access or parking enforcement managed by the Master Association.
Complete other duties and special projects as assigned.