On-Call Community Support Specialist (Seattle)

CCSWW•Seattle, WA

1d•$24 - $25•Onsite

About The Position

The Community Support Specialist supports the daily operations of the building and agency by creating a welcoming environment, providing administrative and program support, sharing information and referrals, and helping ensure the safety of visitors, clients, and staff. The role serves diverse populations and requires excellent customer service, calm judgment, flexibility, and the ability to respond to emergencies and changing needs. This is an on-call position based on operational needs, working up to 19 hours per week at the Seattle, on-site location. The role includes front-desk coverage, building security and upkeep, crisis response, and clerical support for agency programs.

Requirements

Customer service experience.
Ability to prioritize competing activities while maintaining a professional and calm attitude.
Ability to work with vulnerable people, including people experiencing poverty or homelessness.
Excellent communication, organization, and planning skills.
Basic knowledge of Microsoft Office applications and web navigation.
Mature, responsible judgment demonstrated in previous positions.
Attitudes, knowledge, and skills needed to provide culturally competent services and work effectively in multicultural situations.
Willingness to support and uphold the mission, beliefs, and values of Catholic Community Services and Catholic Housing Services.
Reliable form of communication and ability to respond in a timely fashion to shift requests.
Ability to prioritize multiple tasks and work independently as well as with a team.
Ability to make independent decisions and apply sound judgment.
Criminal history background check required before employment.
Ability to regularly lift and carry up to 20 pounds and occasionally up to 40 pounds.
Ability to hear phones, conversations, doorbells, and emergency alarms; speak clearly; and handwrite legibly.
Vision sufficient to read normal-size print and handwritten notes and monitor living spaces.
Ability to sit for sustained periods, walk throughout the building, quickly ascend and descend stairs, and use hands and arms to operate keys, computers, and office equipment.

Responsibilities

Greet staff, clients, and guests in a welcoming and professional manner.
Help maintain clean, organized lobby and public areas, and keep the workspace tidy.
Answer phones, direct calls, check and send email, and provide appropriate community-resource information.
Provide crisis intervention and respond to medical, mental health, and social emergencies, contacting appropriate staff or outside service providers.
Notify supervisors and building leadership about situations that do not de-escalate quickly.
Respond to emergency responder and fire alarm systems and take appropriate emergency steps.
Maintain building security by monitoring visitor sign-in and sign-out, enforcing lobby hours and agency policies, and reporting suspicious or unlawful acts.
Follow procedures for opening and closing the building.
Maintain current agency and community resource information.
Monitor appointments, notify staff when visitors arrive, and provide visitors with instructions.
Process incoming and outgoing mail, accept and sign for deliveries, notify appropriate personnel about attempted service of legal documents, and maintain required logs.
Perform clerical duties, including ordering and stocking office supplies, making copies, and delivering mail and packages.
Support setup for building events, meetings, and training.
Make and confirm room reservations with the Operations Supervisor.
Coordinate distribution of vendor and staff checks with accounting and maintain required logs.
Attend required trainings, respond appropriately to changes in the work setting, and perform other related assignments.
Become familiar with CCS Policies & Procedures and the Front Desk Concierge Handbook.
Contribute to a flexible, collaborative, and respectful team environment.