Field Support Specialist - On Call

SPS North America•Irvine, CA

4d•$21 - $22

About The Position

The Field Support Specialist provides backfill coverage at multiple SPS locations within an assigned region for staff on scheduled or unscheduled leave. Assignments may be made the same day to address call-outs, and travel between SPS sites is required. The role supports customer satisfaction, business continuity, and service-level agreements by ensuring continuous service coverage. Training at SPS sites in the region helps the specialist become familiar with those locations. The specialist delivers office services across shipping and receiving, print and binding, facilities, hospitality, concierge, reception, data entry, document scanning, and inventory and supplies management. The role provides prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image. Duties may be tailored to specific sites within the scope of SPS’s core business lines and service-level agreements.

Requirements

High school diploma or equivalent.
Ability to work assigned hours as determined by the manager.
Strong verbal and written communication skills.
Excellent customer service, organizational, and time-management skills.
Analytical ability and aptitude for problem-solving.
Current knowledge of, or ability to learn, computer-based systems needed for the role.
Ability to handle multiple tasks simultaneously and work independently to complete projects.
Working knowledge of multifunction device equipment.
Knowledge of shipping and receiving procedures and ability to understand instructions.
Ability to maintain professionalism and composure and build professional relationships with customers and other teams.
Ability and willingness to travel between SPS sites; reliable transportation is required.
Ability to perform physical tasks including grasping, lifting, or carrying 25 pounds individually and 50 pounds with assistance; walking, bending, kneeling, standing, or sitting for extended periods; and operating office machinery, ladders, and binding equipment.
Visual abilities including close and distance vision, focus adjustment, and distinguishing colors and shades.

Nice To Haves

Six or more months of prior work experience is preferred.
Intermediate to expert competency with the MS Office Suite.

Responsibilities

Provide backfill coverage at assigned regional locations for scheduled and unscheduled staff absences, including same-day coverage when needed.
Deliver courteous, high-quality service to clients and SPS employees across in-person, phone, and email interactions.
Process inbound and outbound accountable and flat mail and packages, sort items, and follow manual or electronic chain-of-custody procedures.
Package, seal, and otherwise support the shipping and receiving of materials.
Assist with copy and print production; monitor equipment functionality; provide binding, scanning, imaging, and light reproduction services; and replenish toner and paper in multifunction devices.
Maintain office services areas, pantry and kitchen areas, and meeting and conference rooms; perform room setups and replenish supplies.
Perform general and preventive office maintenance and repair; oversee equipment maintenance and safety tests; and organize, clean, and stock breakrooms.
Monitor and inventory office supplies and replenish or order supplies as needed.
Provide reception and concierge coverage, welcome and register guests, orient new clients, contact hosts, coordinate with building security, and manage client access levels.
Answer and route global calls, provide light administrative support as directed, and maintain a positive lobby concierge experience.
Travel between SPS sites within the assigned region as business needs require.
Adhere to applicable policies and procedures and maintain a professional appearance and attitude.

Benefits

Career growth opportunities and exposure to varied skills and career paths.
Learning and development opportunities.
Employee recognition programs.
Paid time off: full-time employees receive a minimum of 80 hours per calendar year; part-time and temporary employees receive a minimum of one hour per 30 hours worked. Amounts may increase with tenure or by account, and approved PTO may be used for any reason.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care and dependent care flexible spending accounts and health savings account.
Pre-tax commuter transit and parking plans.
Supplemental life insurance, life insurance, accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts and pet insurance.
Group home and auto insurance.
Employee assistance program.
Short-term disability coverage.
Education discounts.
401(k) with matching.
Entertainment discounts.