Field Support Specialist - On Call

SPS•Irvine, CA

About The Position

The Field Support Specialist provides backfill coverage at multiple SPS sites within an assigned region, filling in for staff taking scheduled or unscheduled time off. Assignments may be made the same day to address unscheduled absences, so the role requires flexibility and travel between sites. The position supports customer satisfaction, business continuity, and service-level agreements by ensuring continuous coverage. The specialist provides office services across areas such as shipping and receiving, print and binding, facilities, hospitality, concierge, reception, data entry, document scanning, and inventory and supplies management. Training takes place at SPS sites within the assigned region to build familiarity with those locations. The role is expected to deliver prompt, courteous, and efficient service to clients and SPS employees while maintaining a professional image.

Requirements

High school diploma or equivalent.
Ability to work assigned hours as determined by the manager.
Excellent organizational and time-management skills.
Analytical ability and aptitude in problem-solving.
Strong written and verbal communication skills.
Ability to learn and use computer-based systems required for the position.
Maintain a professional appearance and attitude and adhere to required policies and procedures.
Reliable means of transportation and willingness to travel between sites.
Ability to grasp, lift, and/or carry 25 pounds individually and 50 pounds with assistance.
Ability to walk, bend, kneel, stand, and/or sit for extended periods.
Manual dexterity to operate office machinery and use equipment such as ladders and binding machinery.
Vision abilities including close and distance vision, focus adjustment, and the ability to distinguish colors and shades.

Nice To Haves

Six or more months of prior work experience.
Intermediate to expert competency with the Microsoft Office Suite.
Working knowledge of multifunction device equipment.
Knowledge of shipping and receiving procedures and ability to comprehend instructions.
Ability to work independently, complete projects, handle multiple tasks simultaneously, and proactively seek additional work during downtime.

Responsibilities

Provide backfill coverage at SPS sites within the assigned region, including same-day coverage for unscheduled staff absences.
Process inbound and outbound mail and packages, sort items by recipient or department, and follow manual or electronic chain-of-custody procedures.
Package and seal shipments and perform other shipping and receiving duties.
Assist with copy and print production, monitor equipment functionality, and provide binding services such as GBC, Velo, Coil, and Wire binding.
Operate and maintain multifunction devices, including replenishing toner and paper, and perform document scanning, imaging, and light copy and print work.
Maintain office services areas and pantry, conference, kitchen, breakroom, and meeting spaces; replenish supplies and set up meeting rooms.
Perform general and preventative office maintenance and repair, oversee office equipment maintenance and safety tests, and monitor and replenish office supplies.
Provide reception or concierge coverage; welcome guests, record guest information, orient new clients, and coordinate with client hosts and building security.
Manage visitor registration and access levels, answer and route calls, and provide light administrative support as directed.
Represent SPS and its clients positively, deliver courteous service, and build professional relationships with customers and other teams.
Travel between SPS sites as required by business needs, primarily within the assigned region.

Benefits

Career growth opportunities.
Learning and development opportunities.
Employee recognition programs.
Paid time off; full-time employees receive a minimum of 80 hours per calendar year, with amounts potentially increasing based on tenure or assigned account.
Employee and client referral bonuses are available to current employees.
Medical, dental, and vision coverage.
Health care flexible spending account, dependent care flexible spending account, and health savings account.
Commuter transit and parking pre-tax plans.
Supplemental life insurance, life insurance, short-term disability, accident insurance, critical illness insurance, and hospital indemnity.
Legal program and identity theft protection.
Pet discounts, pet insurance, and group home and auto insurance.
Employee assistance program.
Education discounts.
401(k) with matching.
Entertainment discounts.