Community Support Navigator
About The Position
The Community Support Navigator provides recovery support navigation and community support services to an assigned caseload of high-need individuals. The role includes care management and system navigation for people who need additional support to remain engaged in treatment. Clients may have mental health, substance use, dual diagnosis, or co-occurring disorders. Services are provided in the community, at VOAMASS sites, and in the Behavioral Health clinic. The role uses a flexible, mobile approach that may involve visits to residential programs, community-based work, court attendance, housing searches, and other identified services. Telehealth may be used when appropriate, on a case-by-case basis. Staff may travel to multiple locations in a day. Required training for co-occurring community support work is provided after hire at no cost. The position is full-time and hybrid, with a starting salary of $55,000 per year.
Requirements
- At least two years of experience with social service organizations.
- Experience with multiple levels of care delivery.
- Experience with case management coordination and service connection.
- Excellent communication, organization, and computer skills.
- Valid driver’s license and reliable transportation.
Nice To Haves
- Bachelor’s degree in psychology, social work, health care administration, or a related human services field.
- Prior knowledge of system navigation and resources available to individuals in Massachusetts.
Responsibilities
- Engage with individuals following admission and help them access treatment services through VOAMASS and community-based providers.
- Meet with clients in the community or office to identify needs, conduct initial assessments, write service plans, and support clients in taking action toward their goals.
- Build rapport and assist individuals with referrals and coordination to primary care, mental health treatment, addiction treatment, recovery support, employment and housing supports, and other identified social supports.
- Follow up with individuals to confirm appointment attendance and treatment access, troubleshoot barriers, and work alongside them on their goals.
- Establish and maintain working relationships with VOAMASS and external referral providers to support coordination and successful CSP services.
- Participate in the integrated services care team and coordinate with prescribers, clinicians, other VOAMASS staff, and external providers to support a wrap-around service model.
- Maintain records according to VOAMASS policies and procedures, complete documentation and authorizations promptly, and comply with professional standards required by third-party payors, insurers, and VOAMASS.
Benefits
- All necessary trainings offered at no cost.
- Health, vision, and dental insurance, with the employer paying 90% of the medical deductible and certain co-pays.
- Pre-tax savings options for health care, child care, transit, and parking expenses.
- 403(b) retirement plan with employer match.
- 24/7 nurse hotline.
- Employee assistance program.
- Employer-paid long-term disability and life insurance.
- Pet insurance.
- Tuition remission programs.
- Loan forgiveness through the Public Service Loan Forgiveness program.
- Vacation starting at three weeks and increasing to four weeks after three years of employment.
- 14 paid holidays.
- Fitness and wellness reimbursement, including eligible gym membership expenses.
- Employee discount program.
- Cash referral bonus with no annual cap.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
