Community Strategist - Human Services

Netsmart Technologies•Overland Park, KS

About The Position

Netsmart is seeking an experienced Human Services professional to serve as a trusted industry advisor across the Human Services market, including behavioral health, addiction treatment, autism, intellectual and developmental disabilities (IDD), and child and family services. The Community Strategist brings industry expertise, strategic thinking, market insight, and healthcare technology knowledge to conversations with clients, prospects, and internal teams. The role partners with executive, clinical, operational, and technology leaders to understand organizational priorities, identify opportunities and challenges, and develop strategies that help organizations meet their goals and maximize the value of their Netsmart partnership. An important component of the role is understanding and supporting Certified Community Behavioral Health Clinics (CCBHCs), including their evolving clinical, operational, regulatory, quality, data, integrated care, and technology considerations. CCBHC expertise complements the position’s wider focus across Human Services. The role also represents provider and client perspectives within Netsmart, contributes to market and competitive analysis, participates in win/loss processes, and supports educational programs and industry events. Travel is approximately 30% for client and prospect meetings, site visits, conferences, trade shows, and other industry engagements.

Requirements

At least 5 years of experience in the Human Services market, which may include behavioral health, addiction treatment, autism services, intellectual and developmental disabilities, child and family services, integrated care, or related areas.
Experience within a Human Services provider organization, healthcare technology company, consulting organization, or similar client-facing environment.
Knowledge of the CCBHC model and the clinical, operational, regulatory, quality, data, and technology considerations affecting these organizations.
Strong understanding of market trends, industry dynamics, regulatory developments, and operational challenges impacting Human Services providers.
Demonstrated success developing trusted relationships with C-suite executives and clinical, operational, and technology leaders.
Ability to translate complex industry, market, regulatory, competitive, and operational challenges into practical strategies and actionable recommendations.
Experience communicating market insights and strategic recommendations effectively to internal and external audiences.
Experience contributing to market analysis, competitive intelligence, and/or win/loss processes.
Strong presentation and facilitation skills, including experience participating in webinars, conferences, trade shows, user groups, or executive client meetings.
Strong understanding of healthcare technology and electronic health record solutions.
Demonstrated ability to collaborate across product, clinical, technology, sales, marketing, operational, and client-facing teams.
Strong executive communication, consultative problem-solving, relationship-building, and strategic thinking skills.
Bachelor’s degree or equivalent relevant professional experience.
Ability to travel up to 30%.
Must be legally authorized to work in the United States; Netsmart does not provide work visa sponsorship.
Successful completion of a pre-employment background check, including a drug screen, is required after an offer.

Nice To Haves

Experience with Netsmart solutions such as myEvolv or myAvatar.

Responsibilities

Serve as a trusted industry advisor and subject matter expert for organizations across behavioral health, addiction treatment, autism, IDD, child and family services, and other Human Services communities.
Develop relationships with executive, clinical, operational, and technology leaders, connecting organizational priorities with technology strategies and opportunities.
Monitor Human Services market trends, regulatory developments, provider challenges, and emerging care-delivery models.
Develop strategies addressing changing market needs and communicate market insights and recommendations to internal teams, clients, prospects, and industry stakeholders.
Provide strategic guidance to CCBHC organizations regarding evolving clinical, operational, regulatory, quality, data, integrated care, and technology needs.
Partner with clients to develop strategic plans and technology roadmaps that support organizational goals and maximize the value of Netsmart solutions.
Represent provider needs, competitive insights, and industry developments within Netsmart, sharing them with Product, Client Alignment, Solutions Consulting, Sales, Regulatory, Marketing, and operational teams.
Conduct and contribute to competitive analysis to identify market differentiation, emerging trends, threats, and strategic opportunities.
Participate in the win/loss process, providing market context, identifying decision drivers, and translating insights into actionable recommendations.
Participate in community-specific webinars and educational programs for clients, prospects, and industry stakeholders.
Attend, participate in, and present at industry conferences, trade shows, user groups, and community-specific events as needed.
Lead or support cross-functional initiatives addressing complex client needs, strengthening partnerships, and improving the client experience.
Collaborate across product, clinical, technology, sales, regulatory, marketing, operational, and client-facing teams to connect organizations with appropriate solutions and expertise.
Travel approximately 30% for client and prospect meetings, site visits, conferences, trade shows, and other industry engagements.