Community Strategist - Human Services

Netsmart•Overland Park, KS

About The Position

Netsmart is seeking an experienced Human Services professional to serve as a trusted industry advisor across the Human Services market, including behavioral health, addiction treatment, autism, intellectual and developmental disabilities (IDD), and child and family services. The Community Strategist brings industry expertise, strategic thinking, market insight, and healthcare technology knowledge to client, prospect, and internal conversations. The role partners with executive, clinical, operational, and technology leaders to understand organizational priorities, identify emerging opportunities and challenges, and develop strategies that help organizations achieve their goals and maximize the value of their Netsmart partnership. It also provides guidance to Certified Community Behavioral Health Clinics (CCBHCs) on evolving clinical, operational, regulatory, quality, data, integrated care, and technology considerations. The position works across Netsmart teams and with organizations throughout the country to interpret market developments, develop strategic plans and technology roadmaps, and connect provider needs with appropriate solutions. Travel of approximately 30% is expected for client and prospect meetings, site visits, conferences, trade shows, and other industry engagements.

Requirements

At least 5 years of experience in the Human Services market, which may include behavioral health, addiction treatment, autism services, IDD, child and family services, integrated care, or related areas.
Experience in a Human Services provider organization, healthcare technology company, consulting organization, or similar client-facing environment.
Knowledge of the CCBHC model and the clinical, operational, regulatory, quality, data, and technology considerations affecting these organizations.
Strong understanding of market trends, industry dynamics, regulatory developments, and operational challenges affecting Human Services providers.
Demonstrated success building trusted relationships with C-suite executives and clinical, operational, and technology leaders.
Ability to translate complex industry, market, regulatory, competitive, and operational challenges into practical strategies and actionable recommendations.
Experience communicating market insights and strategic recommendations to internal and external audiences.
Experience contributing to market analysis, competitive intelligence, and/or win/loss processes.
Strong presentation and facilitation skills, including experience with webinars, conferences, trade shows, user groups, or executive client meetings.
Strong understanding of healthcare technology and electronic health record solutions.
Ability to collaborate across product, clinical, technology, sales, marketing, operational, and client-facing teams.
Strong executive communication, consultative problem-solving, relationship-building, and strategic thinking skills.
Bachelor’s degree or equivalent relevant professional experience.
Ability to travel up to 30%.
Must be legally authorized to work in the United States; Netsmart does not provide work visa sponsorship.
Successful completion of a post-offer background check, including a drug screen.

Nice To Haves

Experience with Netsmart solutions such as myEvolv or myAvatar.

Responsibilities

Serve as a trusted industry advisor and subject matter expert for organizations across Human Services communities, including behavioral health, addiction treatment, autism, IDD, and child and family services.
Build relationships with executive, clinical, operational, and technology leaders and connect organizational priorities with technology strategies and opportunities.
Monitor Human Services market trends, regulatory developments, provider challenges, and emerging care-delivery models.
Develop strategies for changing market needs and communicate market insights and recommendations to internal teams, clients, prospects, and industry stakeholders.
Provide strategic guidance to CCBHC organizations on clinical, operational, regulatory, quality, data, integrated care, and technology needs.
Partner with clients to develop strategic plans and technology roadmaps that support organizational goals and maximize the value of Netsmart solutions.
Represent market and client perspectives within Netsmart, conveying provider needs, competitive insights, and industry developments to Product, Client Alignment, Solutions Consulting, Sales, Regulatory, Marketing, and operational teams.
Conduct and contribute to competitive analysis to identify differentiation, trends, threats, and strategic opportunities.
Participate in win/loss processes, provide market context, identify decision drivers, and turn insights into recommendations.
Participate in community-specific webinars and educational programs for clients, prospects, and industry stakeholders.
Attend, participate in, and present at industry conferences, trade shows, user groups, and community-specific events as needed.
Lead or support cross-functional initiatives to address complex client needs, strengthen partnerships, and improve the client experience.
Collaborate across product, clinical, technology, sales, regulatory, marketing, operational, and client-facing teams to connect organizations with appropriate solutions and expertise.
Travel approximately 30% for client and prospect meetings, site visits, conferences, trade shows, and other industry engagements.