Human Services Technician
About The Position
The Human Services Technician supports agency staff and supervisors in providing services to families involved in Child Protective Investigations (CPI) cases. The position transports clients, documents services and contacts, supervises parent-child visits, and performs clerical and scheduling functions. The role interacts with DFPS personnel, representatives of other organizations, and the public. Technicians may also work with DFPS caseworkers to supervise children without placement, primarily ages 10 to 17, and help ensure children’s safety and meet their needs for food, hygiene, education, and recreational activities during stays at an office or community location. The work involves frequent travel to homes and offices, including travel outside the assigned region and occasional overnight trips. Work outside the normal schedule may be required, with overtime compensation potentially available.
Requirements
- High school graduation or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work; alternatively, 30 semester hours from an accredited college or university.
- Knowledge of Child Protective Investigations and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to supervise children of various ages effectively.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Reliable personal motor vehicle, acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load.
- Provide proof of driving record, insurance, and driver's license.
- Pass a background check and, if applicable, a driver’s record check.
- Be prepared for frequent travel, including travel outside assigned counties and occasional overnight travel.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers or the Unit Supervisor.
- Observe or supervise visits between parents and children.
- Complete forms and document client contacts, including data entry in IMPACT and other agency systems.
- Maintain paper or electronic appointment calendars for scheduling requests from caseworkers and supervisors.
- Perform clerical duties such as typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Assist caseworkers with monitoring children without placement and ensuring their safety and needs are met, including food, hygiene, education, and recreational activities.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Perform other duties as assigned to maintain unit operations.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, with optional 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance at rates described as lower than most private plans.
- Flexible spending accounts for health and dependent care.
- Employee discounts, including gym membership, electronics, and entertainment.
- Possible eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
