Human Services Technician
About The Position
The Human Services Technician supports agency staff and supervisors in providing human services to families involved in Child Protective Services (CPS) cases. The role includes transporting clients, documenting services, supervising parent-child visits, and performing clerical functions. The position routinely interacts with DFPS staff, representatives of other organizations, and the public. The job is based in Arlington, Texas, and is not eligible for telework. It requires frequent travel to homes and offices, including outside the assigned region and sometimes on short notice. Travel may account for about 75% of the time, and some overnight travel is required as cases demand.
Requirements
- High school graduation or equivalent.
- One year of full-time experience in social services, clerical work, secretarial work, administrative support, general office work, or FPS.
- Alternatively, 30 semester hours from an accredited college or university may be substituted for the experience requirement.
- Knowledge of Child Protective Services and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to supervise children of various ages effectively.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- A reliable personal motor vehicle, an acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load.
- Proof of driving record, insurance, and driver's license.
- Must pass a background check and, if applicable, a driver's record check.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers and/or the Unit Supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and document client contacts, including entering data into IMPACT and other agency systems.
- Maintain paper and/or electronic appointment calendars for requests from caseworkers and the supervisor.
- Perform clerical duties such as typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Perform other duties as assigned to maintain unit operations.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, plus optional 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance at reduced rates.
- Flexible spending accounts for health and dependent care.
- Employee discounts, including gym memberships, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
