Human Services Technician
About The Position
The Human Services Technician assists agency staff and supervisors in providing human services to families involved in Child Protective Investigations (CPI) cases. The role includes transporting clients, documenting services and contacts, supervising parent-child visitations, and performing clerical functions. The position interacts routinely with DFPS staff, representatives of other organizations, and the general public. The technician may also work with DFPS caseworkers to supervise children without placement, primarily children ages 10 to 17, and help ensure their safety and needs—including food, hygiene, education, and recreational activities—are met during stays in office or community settings. The role is based in the Fort Worth area, is not eligible for telework, and involves frequent travel, expected to be about 75% of the time. Local and out-of-county travel, occasional last-minute trips, and some overnight travel may be required. Work outside the normal schedule may be necessary; overtime compensation may be earned.
Requirements
- High school graduation or equivalent.
- One year of full-time social services, clerical, secretarial, administrative support, general office, or FPS experience; thirty semester hours from an accredited college or university may be substituted.
- Knowledge of Child Protective Investigations and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, work effectively with others, and supervise children of various ages.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Reliable personal motor vehicle, acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load; proof of driving record, insurance, and license must be provided.
- Willingness and ability to travel frequently, including outside assigned counties and occasionally overnight or on short notice.
- Selected applicants must pass a background check and, if applicable, a driver’s record check.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers or the Unit Supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and document client contacts, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper and/or electronic appointment calendar for scheduling requests from caseworkers and supervisors.
- Perform clerical and other duties needed to maintain unit operations, including typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Assist caseworkers with monitoring children without placement and ensuring their safety and needs are met, including food, hygiene, education, and recreational activities.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save through 401(k) and 457 plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance at rates described as lower than most private plans.
- Flexible spending accounts for health and dependent care.
- Employee discounts on gym memberships, electronics, and entertainment.
- May qualify for Public Service Loan Forgiveness.
- Overtime compensation may be earned for work outside the normal schedule.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
