Human Services Technician
About The Position
The Human Services Technician serves as an assistant to agency staff and supervisors providing human services to families involved in Child Protective Services cases. The role includes transporting clients, documenting services and client contacts, supervising parent-child visits, maintaining appointment calendars, and performing clerical support. The technician interacts with DFPS staff, representatives of other organizations, and the public. The position may also support caseworkers monitoring children without placement, primarily children ages 10 to 17, and help ensure their safety and needs—including food, hygiene, education, and recreational activities—are met during stays in office or community settings. Work may extend beyond the normal schedule, with overtime compensation potentially earned. Frequent travel to homes and offices within and outside the assigned region is required, approximately 75% of the time, with occasional overnight and short-notice travel.
Requirements
- High school graduation or equivalent.
- One year of full-time experience in social services, clerical, secretarial, administrative support, general office, or FPS work; alternatively, 30 semester hours from an accredited college or university may be accepted as a substitution.
- Knowledge of Child Protective Services and community resources.
- Ability to communicate effectively verbally and in writing, follow instructions, and work effectively with others.
- Ability to supervise children of various ages effectively.
- Ability to operate a personal computer, several software packages, and basic office equipment.
- Ability to work in an office supporting several staff members.
- Reliable personal motor vehicle, acceptable driving record for the past five years, and current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load; proof of driving record, insurance, and license must be provided.
- Willingness and ability to travel frequently, including outside assigned counties, sometimes on short notice, and occasionally overnight.
- Selected applicants must pass a background check and, if applicable, a driver's record check.
Responsibilities
- Transport clients to and from appointments at the request of caseworkers or the Unit Supervisor.
- Observe and/or supervise visits between parents and children.
- Complete forms and documentation concerning client contact, including data entry into IMPACT and other agency systems.
- Maintain an outgoing paper and/or electronic appointment calendar for scheduling requests from caseworkers and supervisors.
- Perform clerical duties such as typing, filing, faxing, copying, and answering or receiving telephone inquiries.
- Support unit operations and perform other assigned duties.
- Promote and demonstrate respect for cultural diversity among coworkers and work-related contacts.
- Attend work regularly in accordance with agency leave policy.
- Assist caseworkers with monitoring children without placement and ensure their needs for safety, food, hygiene, education, and recreation are met.
Benefits
- 100% paid health insurance for the employee and 50% paid for eligible family members.
- Retirement plans with lifetime monthly payments after five years of state service, plus 401(k) and 457 savings plans.
- Paid vacation, holidays, and sick leave.
- Optional dental, vision, and life insurance.
- Flexible spending accounts for health and dependent care.
- Employee discounts on gym memberships, electronics, and entertainment.
- Potential eligibility for Public Service Loan Forgiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
