Community Social Service Tech NE

Community Service Board of Middle Georgia • Dublin, GA

10d • $0 - $14 • Onsite

About The Position

The Community Social Service Tech supports consumers on an assigned caseload by connecting them with needed community services, helping them attend scheduled medical appointments, and supporting medication adherence. The role provides CSI services at least twice monthly, or as recommended by a physician, CMO, or APS, and documents consumer participation, responses, behavior, and interventions in progress notes. The position is based in Dublin, Georgia.

The role requires timely and accurate documentation in the agency’s PSRI and electronic medical record (EMR), maintenance of current consumer demographic and medical information, and protection of confidential information. The employee tracks upcoming medical-information due dates, maintains current releases of information, and coordinates schedules and monthly contacts with the secretary. The role also includes regular communication with consumers’ parents, teachers, and school counselors and reporting relevant findings to the supervisor and physician.

The employee is expected to maintain the stated productivity and billable-hour targets, report insurance changes and missed appointments to the supervisor, attend monthly staff meetings with a licensed supervisor, accept direction and feedback, communicate professionally, and follow agency rules and policies. A Certified Peer Specialist-Youth (CPS-Y) certification is preferred, or the candidate may be eligible to pursue certification if they meet the stated criteria. Training will be discussed and made available.

Requirements

• High school diploma or GED equivalent.
• Valid Georgia driver’s license.
• Effective verbal and written communication skills.
• Strong interpersonal skills and ability to work effectively with diverse communities.
• Ability to work independently and collaboratively.
• Experience with Microsoft 365 Office products.
• Ability to organize, prioritize, and meet deadlines.

Nice To Haves

• Two or more years of experience with Microsoft Office products.
• Previous case management experience.
• Previous experience with conflict resolution or de-escalation skills.
• Current Certified Peer Specialist-Youth certification, or the qualifications and willingness to become certified.
• Ability to use lived experience to support youth in the IC3 program.
• Ability to work effectively in a team environment.
• Ability to establish and maintain relationships with peers based on mutuality and common connection.
• For CPS-Y certification: age 18–26 with valid Georgia ID; a mental health condition, substance use disorder, or co-occurring diagnosis and a strong desire to identify as someone living with such a diagnosis; ability and willingness to seek and manage appropriate care; ability to share a personal story safely and appropriately; being well grounded in recovery wellness; at least one year between diagnosis and training application and/or one year of continuous abstinence for a substance use condition; high school diploma or GED; and two non-family-member reference letters with contact information.

Responsibilities

• Maintain productivity at the stated target of $65 and 5.8 hours daily, including billable hours averaging 5.8 per day and productivity of at least 65%.
• Ensure consumers on the caseload are connected with needed community services.
• Record service efforts in PSRI progress notes within 24 hours and ensure progress notes are scanned and visible in the EMR within seven days of service.
• Immediately inform the supervisor about changes in consumers’ insurance coverage; arrange for a designated person to check the Georgia website by the second day of each month and report changes.
• Help ensure consumers attend scheduled doctor appointments and take medications as prescribed.
• Maintain assigned consumers’ medical information in compliance with agency standards and preserve confidentiality.
• Keep consumer demographic screens current in the EMR, including contact information, addresses, and other pertinent information; send change-of-address forms monthly.
• Attend at least one staff meeting per month with a licensed person providing supervision.
• Maintain caseload files showing medical-information due dates and advise the supervisor at least three days before information is due.
• Provide CSI services to caseload consumers at least twice monthly, or as recommended by an MD, CMO, or APS.
• Report consumer no-shows for CSI appointments to the immediate supervisor and record no-shows in the appointment book.
• Document consumers’ daily participation, responses, behavior, and interventions in progress notes.
• Work with the secretary to complete a weekly schedule that ensures monthly contacts are met and maintained.
• Contact consumers’ parents, teachers, and school counselors weekly; report findings to the supervisor and MD and reflect them in progress notes.
• Maintain current releases of information for each consumer, obtain parent and consumer signatures, and scan the releases into the EMR.
• Recognize contributions and celebrate accomplishments; communicate accurate information professionally and courteously and demonstrate willingness to assist.
• Accept supervisor direction and feedback and follow through appropriately when requested.
• Follow all other agency rules and policies.

Benefits

• Medical, dental, and vision plan options.
• Paid time off with companywide flexibility.
• 401(k) plan with company match.
• Short- and long-term disability plans.
• Employee Assistance Program (EAP).
• Paid training time.
• Career growth and advancement opportunities.
• Paid lunch breaks for select positions that assist individuals with eating needs at typical meal periods.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED