Navigator - Community Compass

Open Sky Community Services • Worcester, MA

85d • $22 - $25

About The Position

Open Sky’s Community Supports Program is a MassHealth-funded navigator service that provides case management and care coordination to people in the community. Individuals served must have a mental health or co-occurring disorder and be considered at high risk for admission to a 24-hour treatment setting. The Community Services Navigator provides case management and direct outreach support to an assigned caseload of members enrolled in Community Services Programs, Recovery Support Navigation, Behavioral Health Justice Involved, and/or the Community Support Program for People Experiencing Chronic Homelessness.

The Navigator develops support plans with members, coordinates services with community agencies and families, supports transitions to community-based transportation resources, and completes required assessments and plans within prescribed timelines. The role also includes participation in an on-call rotation and outreach duties as needed.

Requirements

• High school diploma, GED, or equivalent.
• Valid driver’s license with an acceptable driving history, and reliable, insured transportation.
• At least 2 years of experience working with or lived experience related to homelessness, justice involvement, adults with serious and persistent mental illness, substance use disorders, or underserved populations.
• Excellent communication, documentation, time management, and organizational skills.

Responsibilities

• Develop a Support Plan with each member that guides services consistently with other existing comprehensive care plans.
• Complete all assessments and Support Plans according to prescribed timelines and specifications.
• Act as a liaison among members, community agencies, and families to coordinate treatment, including with employment and education entities, Care Coordination entities, Emergency Service Providers, outpatient clinics, and others.
• Collaborate with medical and behavioral health providers to obtain any active comprehensive care plans a member may have.
• Provide temporary transportation assistance to essential medical and behavioral health appointments while members transition to community-based transportation resources.
• Participate in an on-call rotation.
• Perform outreach duties as needed.

Benefits

• Individual and group supervision, professional development, and training opportunities.
• Paid time off beginning at 29 days in the first year, including 12 paid holidays; increases to 32 days in the second year, with a current maximum of 43 days.
• Tuition reimbursement for higher education and reimbursement for a variety of Human Services certifications.
• Medical, dental, and vision insurance with prescription plan.
• 403(b) retirement plan with employer match.
• Life insurance paid entirely by the employer.
• Eligible employer for the Public Student Loan Forgiveness Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED