Community Services Coordinator - Coach Education

USTA National Tennis Center • Austin, TX

2d • Hybrid

About The Position

The Community Services Coordinator (CSC) advances USTA’s mission to grow tennis and inspire healthier people and communities. Within a designated territory, the CSC provides consultation, business development strategies, and customized support to local tennis providers and organizers. The role also identifies and develops partnerships with non-tennis organizations to expand tennis participation and manages assigned Community Services programs.

This opening seeks candidates with experience or knowledge in Coach Education and USTA Coaching, though this is preferred rather than essential. The successful candidate must reside in either the Greater Austin or Greater Houston territory. The CSC reports to the Director of Community Services and works with USTA Section and National staff, volunteers, community tennis associations, tennis providers, school coaches, and physical education teachers.

Requirements

• Authorized to work in the United States; USTA Texas does not provide sponsorship.
• Bachelor’s degree from an accredited college or university, or equivalent work experience.
• Relevant experience in customer care and/or territory management.
• Proficiency in Google Workspace, Microsoft Office Suite, and related platforms, with demonstrated ability in data management, reporting, and analysis.
• Ability to travel and work nights and weekends as needed, approximately 50% of the time.
• Ability to learn additional software as needed.
• Strong attention to detail.
• Task-oriented problem-solving ability.
• Exceptional verbal and written communication skills.
• Ability to work in a cross-functional environment with varied stakeholders and decision-makers.
• Residency within the Greater Austin or Greater Houston territory.
• Ability to work outdoors in temperatures above 90 degrees and below 32 degrees when required.
• Ability to lift and transport boxes, equipment, or other materials as necessary, and to set up and break down event-related materials and equipment.

Nice To Haves

• Prior experience working with USTA, USTA Texas, and/or Community Tennis Associations (CTAs).
• Background operating and/or implementing USTA tennis programs, specifically USTA Coaching.
• Knowledge of Coach Education strategies, particularly those within the mission of USTA Coaching.
• Professional background in nonprofit, volunteer-driven organizations.
• Demonstrated experience engaging and serving diverse communities.
• Experience organizing, managing, and directing large participation events.
• On-court tennis training experience.
• Ability to use data analysis to create effective, community-driven programming strategies.
• Ability to work successfully with volunteers and follow nonprofit systems of operations.
• Conflict-resolution skills.

Responsibilities

• Provide customer service to tennis providers and organizations to attract, engage, and retain participation and increase play frequency.
• Establish, grow, and support key USTA and industry initiatives by building local provider support, acceptance, and distribution.
• Manage one or more Community Services programs as the Section point of contact for the associated National program, particularly USTA Coaching and Coach Education.
• Manage USTA Coaching Workshop schedules, including recruiting Coach Developers, managing workshops onsite, and marketing scheduled workshops.
• Create and manage opportunities to attend, coordinate, or deliver workshops, events, and meetings that strengthen local tennis delivery and participation.
• Assist facilities and organizations with program information, marketing materials, grant information, and other resources.
• Help multicultural and diverse populations promote tennis opportunities.
• Initiate relationships with non-traditional tennis outlets.
• Manage administrative reporting, data entry, phone calls, conference calls, webinars, and training as required.
• Manage the individual CSC budget and any assigned Community Services program budget.
• Work positively and cooperatively with USTA Section staff, USTA National staff, and volunteers.
• Perform duties assigned by the Director of Community Services and Executive Director, and attend meetings as deemed necessary, including in-person and virtual meetings, webinars, and quarterly calls.

Benefits

• Hybrid work with flexibility, combining remote work with in-office collaboration.
• Medical, dental, vision, life, and disability insurance.
• Generous paid time off, including paid holidays, comp time, and parental leave.
• 401(k).
• Promotional and growth opportunities.
• Learning and Development programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level