Community Education Coordinator

Citadel Credit Union•Uwchlan Township, PA

About The Position

The Community Education Coordinator coordinates Citadel's community education programs and educational resources across the organization. The role is the central point of coordination for educational programming, presenter engagement, educational content management, scheduling, reporting, and program administration. Working with internal business units, community partners, and the Citadel CARES team, the coordinator helps expand access to financial wellness and community education opportunities. The role also delivers educational workshops and presentations and supports Citadel's network of presenters. Success requires strong organization, communication, presentation, and project management skills, along with a passion for community education and impact.

Requirements

3–5 years of experience in program coordination, community engagement, education, training, event coordination, nonprofit programs, or related fields.
Experience coordinating multiple projects, schedules, stakeholders, and priorities simultaneously.
Strong presentation and public speaking skills, including the ability to facilitate workshops and educational programs.
Excellent organizational, project management, and time management skills.
Strong written and verbal communication skills.
Ability to build collaborative relationships with internal stakeholders, presenters, schools, nonprofit organizations, and community partners.
Experience with data tracking, reporting, and program measurement.
Proficiency in Microsoft Office Suite.
Ability to work independently while collaborating effectively across departments.

Nice To Haves

Bachelor's degree in Education, Communications, Business, Marketing, Community Development, Nonprofit Management, or a related field preferred.
Experience working with educational platforms, content management, learning resources, or training materials preferred.
Experience with CRM, community engagement, or event management platforms preferred.

Responsibilities

Coordinate community education programs, workshops, seminars, and learning opportunities.
Manage program calendars, registrations, scheduling, logistics, and presenter assignments.
Serve as a liaison between presenters, business units, and community organizations to coordinate educational programming.
Coordinate community education requests and ensure timely follow-through.
Identify opportunities to expand educational programming throughout Citadel's footprint.
Serve as the primary administrator for Everfi and related educational resources.
Coordinate educational content, facilitator guides, presentations, and participant materials.
Maintain Citadel's library of educational resources and workshop offerings.
Support development and distribution of workshop flyers, promotional materials, registration communications, and participant resources.
Evaluate and recommend new educational offerings and resources.
Coordinate Citadel's presenter network, including Retail staff, Segment Employee Group Managers, and subject matter experts.
Match educational opportunities with appropriate presenters based on audience, topic, and availability.
Support presenter onboarding, communication, and access to educational resources.
Encourage participation across business units.
Deliver financial literacy workshops and educational presentations.
Adapt presentation style to meet the needs of various audiences.
Represent Citadel at educational events and community meetings.
Serve as a positive ambassador for Citadel CARES.
Maintain records of educational activities, presenters, participants, and requests.
Track participation, outcomes, and key performance metrics.
Manage reporting and program administration through Kadince and other systems.
Identify trends and opportunities for program improvement, growth, and increased community reach.
Perform other duties and special projects as assigned in support of Citadel CARES and the department's community impact objectives.