Miscellaneous Temp. - Community Services Asst. I (Community Services Agency)

Shelby County Government•Memphis, TN

About The Position

Works under general supervision within the CSBG/CEAP and LIHEAP sections of the Community Services Agency, assisting clients and performing specialized duties involving the organization, analysis, and processing of rental/mortgage and utility assistance applications. Pay Grade: 41H. Salary is commensurate with experience and education. The position conducts client interviews and processes applications, provides information and counseling about program requirements, prepares case files, assists with account reconciliation, and coordinates referrals and follow-up as needed. A valid Tennessee driver’s license, access to an operable automobile, and compliance with County automobile insurance requirements are required by the date of employment. Employees hired after September 1, 1986, must reside in Shelby County and continue to reside there as a condition of employment, subject to the stated public safety and civil service exemptions. The position is subject to a background check for convictions substantially related to potential job duties.

Requirements

Four years of experience in an administrative capacity performing counseling and interviewing; or a high school diploma or GED plus two years of such experience and two years of college study (60 semester hours or 72 quarter hours) at an accredited college or university.
Proof of education, training, and/or experience is required.
Valid Tennessee driver’s license, or ability to secure one by the date of employment.
Access to an operable automobile and compliance with County automobile insurance requirements by the date of employment.
Knowledge of counseling and application-intake methods and techniques.
Knowledge of laws, ordinances, rules, and regulations affecting departmental recordkeeping, and skill in applying them.
Ability to establish and maintain meaningful rapport with clients.
Ability to write meaningful reports and gather and interpret case histories.
Ability to communicate orally and in writing.
Ability to perform multiple tasks simultaneously.
Shelby County residency is required for employees hired after September 1, 1986, subject to the stated exemptions.

Responsibilities

Conduct initial interviews with CEAP and LIHEAP customers and enter pertinent data into appropriate databases to process assistance applications.
Use MLGW Citrix and DHS ACCENT application programs.
Answer customer questions by telephone or in person concerning CEAP and LIHEAP policies, procedures, and work functions.
Prepare customer files and individual case histories.
Review the general ledger and assist the Fiscal Department with account reconciliation.
Receive, review, and process documents for accuracy and compliance with established policies and procedures.
Provide information, support, and counseling to help customers meet program guidelines and requirements.
Arrange referrals and follow-up interviews as needed.
Collect data for needs assessments and eligibility documentation.
Resolve internal and external customer complaints related to program policies and procedures.
Assist individuals and families with special needs by networking with agencies, social service agencies, and referral services.
Attend required meetings and training sessions.
Maintain and operate appointment hotlines as required.
Perform other related duties as required or directed.