Miscellaneous Temp. - Community Services Asst. I (Community Services Agency)

Shelby County•Memphis, TN

About The Position

Works under general supervision in the CSBG/CEAP and LIHEAP sections of the Community Services Agency, assisting clients and performing specialized duties. The role organizes, analyzes, and processes rental, mortgage, and utility assistance applications. Salary is commensurate with experience and education; the position is classified as Pay Grade 41H.

Requirements

Four years of experience in an administrative capacity performing counseling and interviewing; or a high school diploma or GED; or two years of such administrative experience plus two years of college study (60 semester hours or 72 quarter hours) at an accredited college or university.
Proof of education, training, and/or experience is required.
Knowledge of counseling and application-intake methods and techniques.
Knowledge of laws, ordinances, rules, and regulations affecting departmental recordkeeping operations, and skill in applying them.
Ability to establish and maintain meaningful rapport with clients.
Ability to write meaningful reports.
Ability to gather and interpret case histories.
Ability to communicate orally and in writing.
Ability to perform multiple tasks simultaneously.
Must possess a valid Tennessee driver's license or obtain one by the date of employment.
Must have access to an operable automobile and meet County automobile-insurance requirements by the date of employment.
Employees hired after September 1, 1986, must reside in Shelby County and continue to reside there as a condition of employment, subject to the stated public-safety and civil-service exemptions.
The position is subject to a background check for convictions substantially related to potential job duties; such convictions will not automatically disqualify a candidate.

Responsibilities

Conduct initial interviews with CEAP and LIHEAP customers and enter relevant information into appropriate databases to process assistance applications.
Use MLGW Citrix and DHS ACCENT application programs.
Answer customer questions by telephone or in person about CEAP and LIHEAP policies, procedures, and work functions.
Prepare customer files and individual case histories.
Review the general ledger and assist the Fiscal Department with account reconciliation.
Receive, review, and process documents for accuracy and compliance with established policies and procedures.
Provide information, support, and counseling to help customers meet program guidelines and requirements.
Arrange referrals and follow-up interviews as needed.
Collect data for needs assessments and eligibility documentation.
Resolve internal and external customer complaints related to program policies and procedures.
Assist individuals and families with special needs by networking with agencies, social service agencies, and referral resources.
Attend meetings and training sessions as required.
Maintain and operate appointment hotlines as required.
Perform other related duties as required or directed.