Pharmacy Technician II (Agency Temp)

SCAN Health Plan • Los Angeles, CA

10d • Remote

About The Position

The Temporary Clinical Pharmacy Technician II works directly with Clinical Pharmacists and cross-functional healthcare teams to support medication management, health plan quality initiatives, and pharmacy operations programs. The role focuses on optimizing medication use, supporting medication adherence and other pharmacy quality measures, coordinating care among members, pharmacies, and providers, and assisting with pharmacy technology and operational processes. The position requires organization, collaboration, strong communication, attention to detail, technical aptitude, and the ability to manage competing priorities in a fast-paced health plan environment.

This is a remote temporary role lasting approximately 3–6 months, with Pacific Time business hours of 8:00 a.m.–5:00 p.m., Monday through Friday. The position supports SCAN’s vision and goals, requires curiosity about how AI can transform operations and member services, and includes other duties as assigned.

Requirements

• High school diploma or equivalent experience required.
• Pharmacy Technician certification or license required.
• 2–3 years of medical assessment experience, or related healthcare experience in a managed care, medical group, or ambulatory pharmacy setting.
• Experience supporting medication adherence and pharmacy quality initiatives.
• Familiarity with pharmacy quality metrics and STAR measures, including medication adherence, statin use in persons with diabetes, and deprescribing measures.
• Strong computer proficiency, including Microsoft Teams, SharePoint, Outlook, and Excel.
• Strong analytical skills, attention to detail, and accuracy.
• Effective written and verbal communication skills.
• Project coordination and organizational skills.
• Ability to work independently and collaboratively in a dynamic environment.
• Knowledge of medication names, uses, dosages, and potential side effects.
• Ability to use electronic health records (EHR) and other pharmacy software.
• Excellent interpersonal skills and ability to communicate effectively with patients, pharmacists, and other healthcare professionals.
• Strong organizational and time-management skills.
• Ability to maintain confidentiality appropriately.
• Ability to work well in a fast-paced and dynamic environment.
• Willingness to undergo a background check.

Nice To Haves

• Bachelor’s degree or equivalent experience.
• Bilingual English/Spanish clinical and customer support experience.
• Demonstrated knowledge of assessment, health, and functional problems of older adults and managed care.
• Experience working with pharmacy claims data, reporting tools, or population health initiatives.
• Knowledge of EHR systems and pharmacy software platforms.

Responsibilities

• Partner with Clinical Pharmacists to optimize medication use and close pharmacy and quality care gaps.
• Review adherence and pharmacy claims data to identify intervention opportunities and escalate concerns to Clinical Pharmacists as appropriate.
• Participate in quality improvement initiatives related to medication safety, adherence, and operational efficiency.
• Contact members, caregivers, pharmacies, and provider offices to facilitate medication reviews, refill coordination, medication synchronization, and adherence interventions.
• Coordinate care among members, pharmacies, providers, and internal care teams to improve medication-related outcomes.
• Update medication lists and accurately document interventions in the Electronic Health Record (EHR) and other applicable systems.
• Identify and escalate medication discrepancies, adherence barriers, and potential medication-related concerns to pharmacists for clinical review.
• Support implementation of pharmacy technologies and workflows in existing programs and operational processes.
• Assist in developing workflows that translate technology outputs into actionable interventions.
• Support administrative and operational tasks related to pharmacy quality and clinical programs.
• Use Microsoft Teams, SharePoint, Excel, and other systems to organize information, track initiatives, and communicate with stakeholders.
• Work with Clinical Pharmacists, providers, nurses, care managers, pharmacies, and other internal stakeholders to support patient care initiatives.
• Communicate medication concerns, patient progress, operational issues, and quality initiatives effectively.
• Collaborate with providers and pharmacies to facilitate prescription refills and adherence-related outreach.
• Maintain professional, timely, and accurate written and verbal communication with internal and external partners.
• Accurately and promptly document outreach, interventions, and communication activities.
• Maintain confidentiality and comply with HIPAA and organizational policies and procedures.
• Ensure accuracy and completeness of data entered into EHRs, pharmacy systems, and tracking tools.
• Actively support SCAN’s vision and goals and perform other duties as assigned.

Benefits

• Opportunity to join a team that makes a difference to members and the community every day.
• Inclusive benefits are mentioned as part of the organization’s inclusion initiatives; specific benefits are not detailed.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED