Community Service Officer

City of Blaine•Blaine, MN

5d•Onsite

About The Position

The Community Service Officer is the first level of the Patrol/Investigation Series. This non-sworn, non-union uniformed position responds to citizens’ complaints and assists licensed police officers upon request. Work may include animal and parking control, enforcement of city ordinances, and providing security at local schools. The position works up to eight hours per day, with a maximum of 56 hours in a two-week pay period, including evenings, weekends, and holidays. All provisions of the Personnel Code apply. This is a developmental program intended to give students in an approved law enforcement educational program practical exposure to a police department environment. Employment is limited to five years to allow time to complete a four-year degree and skills training. Employment is permitted for up to six months after completion of the education and skills components and becoming eligible for licensure. A maximum of six months of employment is also permitted if a student leaves college or changes from an approved law enforcement curriculum. Continued employment requires proof of enrollment and grade reports showing completed classes. Officers must earn at least a C in each course and maintain a cumulative GPA of at least 2.0. The role patrols an assigned area in an unlicensed capacity; assists officers at crime scenes, including by directing traffic; and provides support services such as animal control, parking enforcement, warnings or citations, identifying vehicles for towing, and assisting with vehicle lockouts. Other duties include preparing routine non-emergency reports, maintaining records, processing dog-bite reports, transporting department vehicles for maintenance, delivering information and reports, conducting facility tours, and retrieving and maintaining lost or stolen bicycles. The position requires communication with the public and department employees while patrolling the City.

Requirements

High school graduation or GED.
Valid driver’s license.
No record of conviction and/or adjudication for Gross Misdemeanor and/or Felony crimes.
Enrollment in an approved law enforcement curriculum.
Provide proof of enrollment and grade reports showing class completions to continue employment.
Earn a minimum grade of C in each course and maintain an overall cumulative 2.0 GPA.
Meet the position’s physical requirements, including exerting up to 50 pounds occasionally, 20 pounds frequently, and 10 pounds constantly to move objects.
Successfully complete a comprehensive background check, physical exam, and drug test as a condition of employment.
Knowledge of customer service techniques, applicable federal, state, and local laws and regulations, Blaine City geography, safety techniques including CPR and first aid, recordkeeping techniques, and computers and applicable software applications.
Ability to provide customer service; prepare and maintain records, reports, logs, and files; operate computers and applicable software; and communicate effectively with coworkers, supervisors, and the public.

Nice To Haves

One year of experience in police-related work, such as a Police Reserve, Police Explorer, or Police Cadet program.
One year of work experience involving public contact or customer service.
First Responder certification.

Responsibilities

Patrol an assigned area in an unlicensed capacity.
Assist officers at crime scenes, including directing traffic.
Provide support services, including animal control and parking enforcement.
Issue warnings or citations and identify vehicles to be towed.
Assist motorists with vehicle lockouts and other motorist aids.
Review and type related reports and complete routine, non-emergency reports.
Receive and log requests from the public and maintain accurate, accessible records.
Communicate with the general public and employees while patrolling the City.
Transport department vehicles for repair and maintenance.
Process dog-bite reports and follow up as needed.
Deliver information and reports to businesses, schools, or homes as needed by the police department.
Conduct tours of department facilities.
Retrieve lost and stolen bicycles and maintain the bicycle holding facility.
Perform other duties of a similar nature or level.