Community Service Officer

City of Burlington, Vermont•One North Avenue Burlington, VT

4d•Onsite

About The Position

The Community Service Officer performs fieldwork and routine technical and administrative tasks in support of basic police operations and functions. The position works under the close supervision of the shift Officer in Charge and operates a motor vehicle in conducting department and City business. It includes rotating day, evening, and night shifts, including weekends, and has no remote work days per month. Duties include providing front desk and visitor services, conducting vehicle identification number verifications and fingerprinting appointments, enforcing parking and animal regulations, assisting with traffic control and vehicle tows, taking reports for non-investigatory and non-injury crashes, serving department paperwork, issuing Vermont Municipal Complaints for specified civil municipal-code violations, transporting department vehicles, and conducting foot patrols and child safety seat inspections. The officer also performs data entry and other assigned duties. The role requires customer-service skills and the ability to work effectively with the public, colleagues, officials, and people from diverse cultures and constituencies. Applicants must meet the stated education, age, experience, licensing, firearm qualification, background, examination, and medical requirements. The City of Burlington describes itself as an equal opportunity employer committed to diversity and equity.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Must meet FBI Criminal Justice Information Services standards within six months of hire.
Must successfully pass a written examination, panel interview, Minnesota Multiphasic Personality Inventory (MMPI), and department background check.
After accepting a conditional offer, must pass a physical examination by the Medical Board.
Working knowledge of standard office equipment and Microsoft Office applications.
Ability to work independently and manage and prioritize multiple tasks.
Ability to communicate effectively orally and in writing.
Ability to use tact and discretion when working with the public.
Ability to establish and maintain positive and effective employee and public relations.
Ability to obtain and maintain a valid driver’s license.
At least three years of customer service experience.
Must be federally qualified to carry and discharge a firearm.
Demonstrated commitment to diversity, equity, and inclusion, evidenced by ongoing training and professional development.

Responsibilities

Perform rotating shift work on days, evenings, and nights, including weekends.
Perform routine technical and administrative work supporting law enforcement activities.
Operate a motor vehicle for department and City business.
Provide front desk services, including receiving and directing visitors, answering and directing calls, and relaying messages to field personnel by radio.
Conduct vehicle identification number verifications in accordance with Department of Motor Vehicles requirements.
Take fingerprints by appointment for fingerprint-supported background checks.
Enforce parking regulations and arrange vehicle towing.
Enforce animal regulations.
Assist certified patrol officers with traffic control at crash scenes, special events, and similar situations as directed by the Officer in Charge.
Take reports for non-investigatory, non-injury vehicle crashes.
Assist officers in requesting and ensuring vehicle tows at crash scenes and other arrest situations involving vehicles.
Serve department paperwork other than warrants, citations, summons, and trespass warnings, and deliver court paperwork.
Issue Vermont Municipal Complaints for specified civil municipal-code violations, including illegal dumping, noise, and other ordinance violations.
Transport department vehicles, excluding marked vehicles except when they are out of service for transport.
Provide excellent customer service and maintain effective working relationships with employees, officials, and the public.
Conduct foot patrols in Burlington neighborhoods and parks to project a presence and foster community relationships.
Conduct child safety seat inspections.
Perform data entry.
Perform other duties as assigned or required.
Support the City’s diversity, equity, and cultural competency efforts and work effectively across diverse cultures and constituencies.
Maintain regular attendance and comply with City standards, safety rules, and personnel policies.