(Auraria) Community Service Officer I

State of Colorado•Denver, CO

1d•Onsite

About The Position

The Community Service Officer I plays a vital role in maintaining security and supporting the safety, security, and well-being of students, faculty, staff, visitors, and property at the Auraria Campus. The position is part of the Auraria Campus Police Department, which uses community policing and proactive problem-solving to build relationships and create a safe, inclusive campus environment. The role involves regular interaction with the public and requires a customer-focused approach, strong communication, and a professional image. The officer patrols campus buildings, garages, and parking lots by vehicle, bicycle, or on foot; responds to calls, alarms, medical incidents, and hazardous situations; supports investigations and reporting; and assists police officers and emergency personnel. The officer also provides directions, motorist assistance, escorts, access services, and support for special events. The position uses department computers, records-management systems, and network-based video surveillance systems. Applicants must meet the stated customer-service experience and education requirements, be at least 18 years old, and hold a valid, unencumbered Colorado driver's license. Employment is subject to background, credit, fingerprint, drug-screen, polygraph, physical, and psychological checks and evaluations. The role requires fluency in English and the ability to exert force to move objects as described in the posting.

Requirements

One year of full-time customer-based experience, or a combination of education and/or customer-based experience equal to one year.
High school diploma or GED.
At least 18 years of age.
Valid and unencumbered Colorado driver's license at the time of application.
Fluent English communication skills, both written and verbal.
Ability to exert up to 50 pounds of force occasionally, up to 20 pounds frequently, and/or up to 10 pounds constantly to move objects.
Must pass required background and credit investigations, including personal and employment history checks, CCIC and NCIC security clearances, polygraph interview, fingerprint check, and drug screen.
Must pass a physical and psychological examination by a licensed doctor or health care facility selected or approved by the Auraria Higher Education Center.
Must not have felony convictions, a domestic violence history, or alcohol offenses within the last three years.
Must not have received a failing psychological evaluation result within the preceding 12 months.
Must not have experienced involuntary termination from any position within the preceding 12 months.
Applicants are subject to stated disqualifying driving-record conditions, including acquiring more than seven points in the last year or more than 12 points within the last two years, and specified alcohol- or drug-related traffic convictions.

Responsibilities

Conduct interior and exterior patrols of campus buildings, garages, and parking lots by vehicle, bicycle, or on foot to safeguard people, property, and assets.
Communicate with security personnel, police officers, dispatch, and relevant departments.
Provide customer-focused service and communicate effectively with campus patrons and the public.
Investigate and report non-injury accidents, non-criminal reports, parking violations, and initial injury reports.
Interview victims and witnesses and complete detailed reports using the police department's records-management system.
Maintain knowledge of applicable municipal and state laws and departmental policies and procedures.
Enter and manage information accurately in the department's records-management system.
Operate and review network-based video surveillance systems to support investigations and campus safety.
Respond to calls involving non-injury crashes, non-criminal violations, citizen and motorist assistance, and citizen escorts.
Perform interior and exterior door lock/unlock services, address parking complaints, and investigate security breaches.
Respond to medical emergencies and incidents requiring de-escalation techniques.
Assist patrol officers with traffic control, scene security, and other duties that do not require law enforcement action.
Respond to intrusion, panic, and other system alarms; respond to fires, chemical spills, bomb threats, and other hazardous situations.
Support evacuations, manage crowd control, and assist emergency response personnel at scenes.
Use department computers and software to prepare and review police and traffic reports, communicate by email, access policies and procedures, request time off, review work records, and perform basic word processing.
Provide directions and assistance to employees, patients, visitors, and campus community members, and provide motorist assistance as needed.
Interact with the public and campus community and represent the Auraria Campus Police Department positively and professionally.
Support special or extra-duty events in collaboration with police department members, campus affiliates, institutional staff, faculty, and students.