Community Sales Manager (CSMT)

Taylor Morrison•Indianapolis, IN

2d•Onsite

About The Position

Taylor Morrison is seeking Community Sales Managers, with all new hires beginning as Community Sales Managers in Training (CSMTs). The company provides formalized training tailored to each person’s background, experience, and abilities; the program may last from two weeks to a full year. Trainees learn about the company’s homes and communities, using financing as a sales tool, sales purchase agreements, CRM prospecting, and community management. They shadow experienced Community Sales Managers and complete assigned reading, online courses, and other training activities. The role develops knowledge of home and community features and benefits, sales techniques, customer relationship management, and customer service. Trainees practice prospecting, presenting solutions, handling objections, closing, communication, active listening, negotiation, follow-up, and issue resolution. They participate in performance evaluations and feedback sessions, set development goals, track progress, and are expected to continually improve. Other duties may be assigned. The position is non-exempt, requiring time records and providing eligibility for overtime pay. Employees report daily to a division or corporate office or community and adhere to a schedule. They use computers or electronic devices, interact face-to-face with customers, coworkers, and managers, and may operate a motor vehicle if applicable. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

Active real estate license where applicable by state.
Proficiency with Microsoft Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer.
Strong organizational and documentation skills.
Customer-service orientation and commitment to making the customer the top priority.
Ability to be flexible and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Ability to access, input, and retrieve information using a computer or electronic device.
Ability to have face-to-face conversations with customers, coworkers, and higher-level managers.
Ability to sit or stand for long periods and move around the work environment as needed.
Ability to operate a motor vehicle if applicable.
Ability to remain stationary for up to 50% of the time.
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Nice To Haves

Taylor Morrison experience and/or successful completion of the training program may override required education and/or experience requirements.

Responsibilities

Participate in training sessions covering homes and communities, financing as a sales tool, sales purchase agreements, CRM prospecting, and community management.
Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
Complete assigned reading, online courses, and other training activities.
Learn home and community features and benefits and explain how offerings address customer needs and pain points.
Develop sales techniques, including prospecting, presenting solutions, handling objections, and closing deals.
Practice communication, active listening, and negotiation to understand customer needs and achieve favorable outcomes.
Learn to build and maintain customer relationships, follow up with prospects, respond to inquiries, and resolve issues promptly.
Use CRM tools to track customer interactions and manage accounts.
Participate in performance evaluations and feedback sessions, set personal development goals, and track progress.
Report daily to the division or corporate office or community and adhere to the schedule.
Comply with company policies and procedures and perform other duties as assigned.