Community Sales Manager (CSMT)

Taylor Morrison•Maitland, FL

About The Position

Taylor Morrison is seeking Community Sales Managers to join its sales force. All new Community Sales Managers begin as Community Sales Managers in Training (CSMT), regardless of prior experience, and complete a formalized training program tailored to their background, experience, and abilities. The program may last from two weeks to one year. The training is designed to teach the Taylor Morrison approach and prepare trainees to deliver strong customer experiences during the home-buying process. The CSMT participates in training on the company’s homes and communities, using finance as a sales tool, sales purchase agreements, CRM-based prospecting, and community management. The position includes shadowing experienced Community Sales Managers, completing assigned reading and online courses, learning product features and benefits, practicing sales techniques and customer relationship management, and receiving performance feedback. The role reports to a division, corporate office, or community daily and follows a schedule. It is classified as non-exempt, requiring time records and providing eligibility for overtime pay.

Requirements

Active real estate license where required by state.
Proficiency with Microsoft software applications, including Excel, Word, Access, Outlook, PowerPoint, and Internet Explorer.
Strong organizational and documentation skills.
Customer-service orientation and commitment to making the customer the number-one priority.
Ability to be flexible and prioritize tasks to meet deadlines.
Excellent verbal and written communication skills.
Strong problem-solving skills.
Ability to remain stationary up to 50% of the time.
Ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Responsibilities

Participate in training on homes and communities, finance as a sales tool, sales purchase agreements, CRM prospecting, and community management.
Shadow experienced Community Sales Managers to observe best practices and gain practical insights into the sales process.
Complete assigned reading materials, online courses, and other training activities.
Learn the features and benefits of homes and communities and explain how offerings address customer needs.
Practice sales techniques, including prospecting, presenting solutions, handling objections, and closing deals.
Communicate and listen actively to understand customer requirements and provide tailored solutions.
Develop negotiation skills to secure favorable outcomes for customers and the company.
Build and maintain customer relationships; follow up with prospects, address inquiries, and resolve issues promptly.
Use CRM tools to track interactions and manage accounts.
Participate in performance evaluations and feedback sessions, set development goals, track progress, and continuously improve sales skills.
Report daily to the division or corporate office or community and adhere to the schedule.
Access, input, and retrieve information using a computer or electronic device.
Hold face-to-face conversations with customers, coworkers, and higher-level managers.
Operate a motor vehicle if applicable.
Comply with company policies and procedures.
Perform other duties as assigned.