Community Safety and Security Supervisor - 3rd Shift

Discovery Land Company•Nashville, TN

3d•Onsite

About The Position

Troubadour Golf & Field Club is seeking a Community Safety and Security Supervisor for its Security Department. Located at the club outside Nashville, Tennessee, this role reports to the Director of Security and Security Manager and oversees the daily operations, conduct, and performance of officers assigned to the third shift. The supervisor ensures the quantity and quality of work performed, maintains safety and security standards, responds to hazards or violations with appropriate corrective action, conducts inspections, identifies risks, and implements mitigation steps. The role also includes mentoring, training, and leading officers, with responsibility for their physical and mental wellbeing. The supervisor protects people, facilities, property, and reputation while delivering customer service consistent with company standards. The role requires responding to emergencies, coordinating with internal departments and external emergency services, conducting access control and field audits, maintaining required training and documentation, and addressing personnel, member, guest, and contractor concerns. Work takes place indoors and outdoors in varying temperatures and weather conditions, and may involve long hours, evenings, weekends, holidays, and work outside regular hours.

Requirements

At least four years of prior experience in armed security, law enforcement, or the military.
One to two years of demonstrated leadership or supervisory experience in a security environment.
Valid and current Tennessee Armed Guard License with Dallas Law training.
Valid Enhanced Concealed Weapons Permit (ECWP) or HR 218, to be obtained prior to employment.
Valid Tennessee Driver’s License.
Clear criminal background.
High school diploma, GED, or higher education.
Prior experience and training with relevant firearms and defensive tactics.
Ability to work and stand indoors and outdoors in all weather conditions.
Ability to physically restrain individuals when conditions for detention exist.
Ability to pass the Annual Fit for Duty Physical Fitness Test.
Strong oral and written communication skills and working knowledge of basic computer functions and programs, including Word, Excel, and Outlook Email.
Ability to work calmly and efficiently in high-duress situations.
Positive attitude, professional demeanor, and strong communication and interpersonal skills for serving members, guests, and team members.
Ability to work a flexible schedule, including evenings, weekends, and holidays; long hours may be required due to business demands.
Ability to work in a team environment and remain calm and focused during busy periods.
Ability to read, write, speak, and understand English.
Ability to meet physical demands including standing, walking, and moving for more than eight hours and lifting and carrying items sometimes greater than 50 pounds.

Nice To Haves

Additional language skills.

Responsibilities

Deliver superior customer service consistent with company standards.
Protect client assets, including people, facilities, property, and reputation.
Conduct quarterly proficiency and development training, including firearms qualification, tactics, and monthly sustainment training.
Respond to emergencies with urgency and maintain communication with the Director of Security, internal departments, and external emergency services.
Serve as the first point of contact for external emergency responders and provide minor medical assistance as required.
Maintain training standards in Use of Force, firearms, defensive tactics, mechanical restraints, search procedures, expandable batons, crisis management, and emergency response.
Perform access control using sound judgment and approved systems; detect, investigate, and deny unauthorized access.
Identify and escalate safety hazards and security vulnerabilities.
Conduct regular field audits and escalate findings.
Use client computer systems to complete reports, audits, and daily activity documentation.
Respond to communications from the Director of Security, Security Manager, SOC Manager, and Training Managers within four hours unless extenuating circumstances exist.
Supervise officers, assign tasks based on operational needs, monitor performance and completion, and resolve internal personnel issues and external member, guest, or contractor concerns.
Maintain a valid Tennessee Armed Guard License, Enhanced Concealed Weapons Permit (ECWP), and CPR certification.
Work outside regular hours when required and operate in indoor and outdoor environments with varying temperatures.
Pass annual Fitness for Duty testing.