Security Supervisor, 3rd Shift

University of New England Career•Biddeford, ME

9d•Onsite

About The Position

The Security Supervisor oversees Security Officers I and II and student staff on duty at both campuses. The role provides shift leadership and mentorship, supports scheduling and employee development, reviews incident reports and parking matters, and participates in a rotating weekly on-call schedule. The supervisor patrols University property, responds to security concerns, disturbances, emergencies, and medical incidents, investigates incidents, documents findings, and coordinates with local emergency services and University personnel. The position also provides assistance and escorts to students, staff, and visitors; enforces University rules and parking regulations; monitors CCTV and building systems; helps address safety issues; and supports investigations and campus events. Cross-training as a Dispatcher and Safe Ride operator is required. The supervisor must maintain confidentiality, follow University and departmental procedures, complete required training, and be flexible to work other shifts on short notice.

Requirements

High school diploma or equivalent.
Must have performed the duties of a Security Officer II or have at least five years of experience in law enforcement/911 dispatching, fire/EMS, the military, or security.
Community-focused and customer-service oriented.
Able to embrace an evolving leadership vision and thrive in a culture of change.
Excellent communication skills and a positive attitude.
Proactive in identifying areas for departmental improvement.
Self-motivated, with leadership and mentoring skills.
Able to handle emergency situations calmly and effectively.
Attentive to detail and able to respond promptly and professionally.
Able to prioritize, organize, and follow up as needed.
Strong verbal communication skills.
Able to think clearly, remain calm, and exercise good judgment when resolving problems.
Able to follow directions and commands.
Able to work cohesively with coworkers as part of a team and with minimal supervision.
Willing to train and use handcuffs and OC spray.
Able to maintain the confidentiality of departmental and University information.
Able to safely operate motorized vehicles, golf carts, and other department-owned equipment.
Valid license to operate a motor vehicle in the state of Maine.
Must be certified or able to become certified in First Aid, CPR/AED, Narcan, Stop the Bleed, and other equipment as assigned.
Must abide by department core values of integrity, community focus, accountability, and teamwork.

Nice To Haves

Bachelor’s degree.

Responsibilities

Supervise Security Officers I and II and student staff on duty at both campuses.
Assist department leadership with coordinating work activities, including scheduling security officers and dispatchers.
Provide leadership and mentorship to security officers and dispatchers during the shift.
Provide monthly and annual employee development to assigned security officers and dispatchers.
Assist with reviewing the parking inbox and parking appeals.
Review daily incident reports and assign follow-up to security officers.
Participate in a rotating weekly on-call schedule.
Use departmentally trained techniques, including pepper spray and handcuffs, to defend self and others from unauthorized use of non-deadly force when necessary.
Patrol University property and inspect campus regularly to detect intrusion, theft, life-safety concerns, unusual occurrences, and unsecured doors or buildings.
Monitor people in buildings and on campus, watch for unauthorized persons and suspicious or disruptive activity, and report concerns to the appropriate authorities.
Investigate suspicious activity, security issues, and criminal incidents; gather and process evidence and document findings in verbal and written reports.
Respond to campus disturbances, including disorderly conduct, underage drinking, and illicit drug use, and complete room searches as necessary.
Respond to emergencies, including critical incidents, all-hazards situations, active threats, mental-health emergencies, and weather emergencies.
Contact the on-call supervisor as needed for emergency situations.
Maintain knowledge of University property, life-safety systems, emergency plans, and proper fire-extinguisher use.
Respond to accidents and medical emergencies and provide First Aid, CPR, Narcan, and/or Stop the Bleed as necessary.
Contact local police and fire departments as necessary and act as a liaison between those agencies and the University.
Maintain knowledge of and comply with University and departmental standard operating procedures.
Provide prompt, courteous service to students, staff, and visitors, including medical and courtesy escorts.
Escort students, staff, and visitors around campus and provide protection as necessary; escort and remove people from campus as needed.
Resolve safety concerns identified during the shift, including submitting work orders or notifying on-call staff.
Monitor building systems, including boilers and refrigerator and freezer units, and notify Facilities as needed.
Monitor CCTV and review footage as necessary for security purposes and investigations.
Answer telephone calls, take messages, answer questions, and provide information.
Enforce University rules and regulations, notify violators of infractions, and issue parking tickets.
Write clear, concise incident reports with supporting information such as pictures or video.
Provide coverage at designated campus athletic events.
Participate in campus snow-removal operations.
Cross-train as a Dispatcher and Safe Ride operator.
Provide public assistance, including lockout services, jump-starts, and routine information.
Assist administration with investigations as assigned.
Maintain confidentiality of departmental and University information and paperwork.
Complete all mandatory departmental Police One trainings.
Be flexible to work other shifts on short notice.
Perform other duties as required.