Community Resources Navigator

City of Richland•Yale, WA

4d•$33 - $46•Onsite

About The Position

Performs intermediate human support work to proactively outreach to and assist at-risk clients in accessing essential community resources, aiming to reduce reliance on high-cost healthcare services, and inform them of and develop plans to utilize existing community resources. Work is performed under the limited supervision of the Fire Captain – EMS Program Officer (“supervisor”).

Requirements

Associates/Technical degree with coursework in public administration, social sciences, or related field and one (1) year of experience in community outreach, housing or social services, healthcare, or related industries, or equivalent combination of education and experience.
Valid driver's license

Nice To Haves

Knowledge of local resources and community agencies, programs and services, and available resources.
Knowledge of multi-system outreach programs related to healthcare delivery and clinical education.
Knowledge of transportation and other barriers to care faced by clients.
Excellent interpersonal and communication skills, with the ability to engage effectively with diverse communities.
Ability to plan, implement, and evaluate individual client care plans.
Proficient public speaking, small group presentations, and collaboration methods with similar services in the community.
Grant writing and proposal development.
Broad range of relevant computer software packages (e.g., spreadsheets, word processing, etc.).
Modern office practices, methods, procedures, and equipment.
Correct English usage, grammar, spelling, punctuation, and vocabulary.
Assess the barriers to care faced by clients, and develop, prepare, and evaluate individualized client care plans.
Communicate effectively with diverse communities and healthcare professionals.
Utilize personal computers and relevant software applications proficiently.
Deliver compelling public speeches and presentations.
Collaborate with similar community services and organizations.
Write and prepare comprehensive grant proposals and documents.
Strong communication and interpersonal skills, as well as the ability to work effectively with diverse communities and navigate complex social service systems.
Maintain the confidentiality of client and other related departmental records and information.
Communicate effectively both orally and in writing; comprehend and use English effectively including producing all forms of communications in a clear, concise, and understandable manner to intended audiences.
Organize and prioritize a variety of projects, resources, and multiple tasks in an effective and timely manner; work independently with little or no direction, set priorities, and meet critical time deadlines.
Operate modern office equipment including personal computer equipment using standard or customized software application programs appropriate to assigned tasks.
Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Responsibilities

Conduct assessments and assist clients in identifying socio-economic factors influencing their health, devising customized health and social management plans to enhance overall well-being.
Provide advocacy and support to ensure the fulfillment of clients' medical needs and referrals, fostering effective communication between clients and service providers, including any necessary follow-ups with clients and providers on health/social service plans.
Coordinate and monitor services, including comprehensive tracking of client compliance with care plan objectives and facilitating seamless communication between various healthcare providers and clients.
Assist clients in accessing vital health and social services within the community and motivate patients and clients to be active and engaged participants in their overall health and wellbeing.
Effectively maintain comprehensive electronic client files; properly and comprehensively record all client encounters, service plans, and outcomes achieved, and submit detailed monthly reports on program progress.
Educate clients on the appropriate use of emergency services, offering alternatives, and encouraging active participation in their health management plan.
Undertake frequent travel to client homes, community locations, agencies, and other outreach destinations as necessary for effective service delivery; accompany clients to medical and social service appointments to eliminate barriers and ensure access and ability to achieve comprehensive care.
Actively seek alternative funding sources such as grants, contributing to the drafting and submission of grant documents and applications to support the Resource Navigator Program.
Conduct outreach to local social services and resources to build contacts, understand eligibility requirements, and bridge the gap for clients seeking services.

Benefits

Excellent open access (preferred provider) medical plan with substantial City-paid contribution
City-paid: dental, vision, Life and AD&D Insurance (equals two times the employee's annual salary), and Long-Term Disability Insurance
Participation in the State of Washington's Retirement Plan (PERS)
Generous Paid Time Off (PTO)
10 Paid Holidays
4% City-match deferred compensation with 457 and 401(a) plan options
Extended Sick Leave (ESL)
Section 125 - Flexible Benefits Plan (Medical/Dependent Care)
City Paid and Employee Paid Retirement
Health Savings Plan
Employee Assistance Program