Community Resource Navigator
About The Position
At Family Centers, we believe that every individual deserves access to the resources, support, and opportunities needed to thrive. As a Community Resource Navigator, you will play a critical role in helping individuals and families navigate complex healthcare and social service systems, overcome barriers, and achieve greater stability and well-being. This is more than a case management position—it’s an opportunity to build meaningful relationships, advocate for those in need, and connect community members to life-changing services. If you are compassionate, resourceful, culturally responsive, and passionate about helping others, we encourage you to join our team.
Requirements
- Bachelor’s degree in Social Work, Human Services, Public Health, Psychology, or a related field; or equivalent experience in case management or care coordination.
- Excellent interpersonal, written, and verbal communication skills.
- Strong organizational skills with the ability to manage multiple priorities.
- Valid Connecticut driver’s license and reliable transportation.
Nice To Haves
- Experience in healthcare, community-based services, or social services.
- Familiarity with Epic or other electronic health record systems.
- Bilingual English/Spanish proficiency.
- Community Health Worker (CHW) certification or willingness to obtain certification.
Responsibilities
- Conduct comprehensive needs assessments to identify health, social, financial, and community support needs.
- Partner with clients to develop individualized service plans that address their unique goals and challenges.
- Provide ongoing support, advocacy, and follow-up to help clients achieve positive outcomes.
- Assist clients with accessing and enrolling in public benefit programs such as SNAP, Medicaid, Medicare, SSI/SSDI, and other entitlement services.
- Connect clients to healthcare, housing, food assistance, transportation, behavioral health, and other community resources.
- Build strong relationships with community partners to ensure seamless referrals and coordinated care.
- Serve as a trusted resource and advocate for clients navigating complex systems.
- Collaborate with healthcare providers, social service agencies, and multidisciplinary teams to improve client outcomes.
- Promote dignity, respect, and equitable access to services for all individuals and families.
- Document client interactions, referrals, and outcomes accurately in electronic platforms.
- Track program metrics and support reporting requirements.
- Maintain strict confidentiality and compliance with HIPAA, insurance, and organizational policies.
- Utilize electronic health records, case management systems, and digital communication tools effectively.
- Bring creativity, initiative, and problem-solving skills to address client needs and improve service delivery.
- Continuously learn and adapt in a dynamic and collaborative environment.
Benefits
- Generous Paid Time Off – Up to 15 vacation days annually (increases to 25 days after 10 years), 11 paid holidays, up to 3 personal days, and up to 10 sick days.
- Half-Day Summer Fridays (in select programs)
- Medical, Dental & Vision Coverage Options
- Health Savings Account (HSA) with monthly employer contributions
- Flexible Spending Accounts FSA & DCA (Health Care & Dependent Care)
- 403(b) Retirement Plan with up to 6% employer contribution
- Employer-Paid Long-Term Disability, Life & AD&D Insurance
- Employee Assistance Program (EAP) for confidential support
- Voluntary Opt-In Benefits including Critical Illness Insurance, Pet Insurance, supplemental Life Insurance, and more
- Tuition Assistance (eligible to apply after 6 months of service)
- Student Loan Repayment Opportunity
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
