Case Manager (Community Resource Navigator)
About The Position
If you are looking for employment with a purpose where you can help improve the daily lives of the members of your community, then consider a career with Pioneer Human Services! We are currently looking for a Case Manager (Community Resource Navigator) with a passion for human services. This is an exciting opportunity to be involved with an organization focused on racial justice, second opportunities, diversity, equity and inclusion. For over 60 years, we have proudly serviced our clients with professionalism and empathy. We are a nationally recognized non-profit with 35+ locations across Washington state that provided a chance for change to over 9,500 individuals in 2024.
Requirements
- Demonstrated experience in establishing and maintaining effective working relationships with clients, staff, and community leaders.
- Ability to deal calmly, patiently, and effectively with tense situations.
- Ability to express empathy when working and communicating with diverse client populations.
- Demonstrated experience working in a fast-paced environment and shifting gears quickly to accommodate change.
- Demonstrated experience handling client’s requests and addressing potential obstacles by being resourceful.
- Basic computer knowledge (e.g. email and MS Word) and office equipment operation. Also requires cell phone and laptop usage.
- Appropriate/professional communications with community members, government contractors, and facility clients.
- High School Diploma or GED required.
- 1 year of relevant experience working in a Human Services related position.
- Ability to quickly learn internal software applications.
- Familiar with Microsoft Office Suite products.
Nice To Haves
- Associates Degree preferred
Responsibilities
- Responsible for providing needed information and resources to clients via phone, text, chat, email and/or face-to-face conversations.
- Engages with agency partners to support the needs of clients and community members.
- Provides accurate information, referrals, and advocacy to all clients.
- Provides exceptional customer service to clients and identifies and recommends improvements for quicker and more efficient customer service delivery.
- Assists clients in accessing services and connecting with service providers in a professional, inclusive, and culturally sensitive manner.
- Follows up with clients to capture outcomes and alternative options.
- Supports deadlines to complete assigned projects and new initiatives in a quality and timely manner.
- Presents informational updates to Carnegie Staff and Partners at regularly scheduled staff meetings.
- Attends skill building training sessions as assigned.
- Maintains acute awareness of Community Partner schedule to deliver accurate information to clients.
- Maintains up-to-date client tracking database and confidential client files.
- Maintains and verifies accuracy of Community Resource Guide and all other pertinent information.
- Multi-line phone reception experience, professional reception manner.
Benefits
- Medical
- Flexible spending
- Dental
- Vision
- Life
- AD&D
- Disability
- Dependent Daycare Flexible Spending
- Tuition assistance (100% for bachelor's, 50% for graduate programs)
- Retirement plan (3.5% annual compensation contribution, plus 3.5% match for 6% individual contribution)
- Employee recognition programs
- Public transportation discount
- Employee assistance program (EAP)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
