Community Relations Specialist (NCS) - BCIT

Baltimore City•City of Syracuse, NY

5d•$48,653 - $79,299

About The Position

The Municipal ID Program seeks three Community Relations Specialists to serve as its primary points of contact with residents. Under the leadership of the Program Manager, these specialists staff enrollment events, process applications, and issue ID cards. They also support community engagement activities led by the Community Impact Manager to increase awareness of and trust in the program. The position involves direct public interaction and requires strong cross-cultural communication, customer service, and interpersonal skills. The role includes verifying identity and residency documents, assisting residents with applications and inquiries, scheduling appointments, and using program software and specialized equipment to process and issue municipal ID cards. Specialists also support outreach events and interagency training, gather anonymous survey information, and track program enrollment and event outcomes while following data privacy regulations and City policies. The position requires a high school diploma or GED, or an equivalent combination of education and experience. One year of volunteer or paid experience in community engagement and/or customer service is preferred. Candidates under final consideration for positions identified as positions of trust must complete the required criminal background check and/or fingerprint screening. A six-month mandatory probation applies to all selected candidates, including current City employees.

Requirements

High school diploma or GED equivalent, or an equivalent combination of education and experience.
Fluent in English.
Proficiency in basic computer applications.
Excellent verbal communication skills.
Strong customer service orientation.
Cross-cultural sensitivity.
Adaptability and teamwork.
Ability to work in fast-paced, customer-facing settings.

Nice To Haves

One year of volunteer or paid work experience in community engagement and/or customer service roles.
Multilingual skills.

Responsibilities

Verify required identity and residency documents for compliance with program guidelines.
Review, verify, and process Municipal ID applications according to program guidelines and eligibility criteria.
Help residents complete applications, answer questions, troubleshoot issues, and provide patient, respectful customer service.
Assist with planning, coordinating, and sharing information about events and community engagement activities with community organizations and other partners.
Support walk-in applicants and schedule appointments in person and via the web.
Set up, operate, and securely store ID printers, scanners, and cameras used to capture photos and print ID cards.
Use program software to process applications and track issued IDs.
Respond to resident inquiries in person, by phone, and by email with clear and accurate program information.
Support interagency training activities.
Collect anonymous resident demographic and satisfaction survey data during events.
Track enrollment numbers, ID distribution volume, and event outcomes in compliance with data privacy regulations and City policies.