Business & Community Relations Specialist

SAN DIEGO WORKFORCE PARTNERSHIP • San Diego, CA

9d • Onsite

About The Position

The Business & Community Relations Specialist bridges the San Diego Workforce Partnership (SDWP) with local businesses and community organizations. Reporting to the Business & Community Relations Supervisor, the specialist maintains in-depth knowledge of SDWP programs, builds strategic relationships, and executes outreach and recruitment strategies to increase program participation and effectiveness in support of placement goals.

The role serves as a subject matter expert on employer-support workforce development solutions, supports businesses using SDWP employer services, and helps training providers align programs with industry standards and employment opportunities. The specialist also uses CRM tools and performance data to track outreach, report results, and inform decisions. The position is onsite Monday through Friday, 8 a.m. to 5 p.m.

Requirements

• Bachelor’s degree in business development, business administration, or a related field.
• Two to four years of experience conducting outreach and recruitment to generate leads and acquire customers, and/or experience in youth development and education work.
• Experience working with underserved populations.
• Excellent written, verbal, and public-speaking communication skills.
• Positive, personable, outgoing, and enthusiastic approach to connecting with potential participants and community members.
• Ability to set benchmarks and reporting metrics and use data to strategically drive activities.
• Passion for the organization’s mission and ability to communicate its philosophy, mission, and values to internal and external audiences.
• Ability to think analytically, sustain relationships, balance multiple priorities, and meet deadlines.
• Attention to detail, strong organizational skills, and ability to manage data and communications across platforms.
• Ability to identify new methods and better approaches; proactive, resourceful, and self-motivated.
• Ability to consider issues from the perspectives of job seekers, employers, elected officials, community members, and service providers.
• Ability to interact professionally with job seekers, businesses, internal departments, leadership, board members, and partners.

Nice To Haves

• Master’s degree in business development or a related field.
• Three to five years of experience in workforce business development.
• Experience developing and maintaining data and dashboards through a Customer Relationship Management (CRM) platform.
• Computer proficiency, particularly with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.

Responsibilities

• Serve as a subject matter expert on SDWP employer-support workforce development solutions, including recruitment assistance, new-hire and incumbent-worker training, and layoff aversion or support services.
• Help employers access and register for SDWP WIOA employer-led training and other employer services; provide accurate program eligibility and service information and answer inquiries.
• Build and sustain relationships with community organizations and businesses to expand program reach.
• Support organizational performance measures and placement goals through strategic partnerships.
• Collaborate with internal departments to stay informed about program developments and recruitment needs.
• Design and implement outreach and recruitment strategies from lead generation through enrollment, aligning them with communication goals, grant requirements, and program objectives.
• Coordinate employer orientations and manage job-placement technologies.
• Develop and execute employer-focused initiatives and provide service to business clients to support job placements and client satisfaction.
• Use CRM tools to manage contacts, track project progress, and report on KPIs and recruitment results.
• Support training providers in meeting industry standards and connecting participants to employment opportunities under WIOA training guidelines.
• Participate in ongoing learning and cross-training to provide support across business programs and services as demands change.
• Provide accurate, timely reporting information, activity summaries, and data in accordance with contractual and program requirements.
• Prepare reports evaluating employer services, needs, and performance metrics.
• Perform other related duties as assigned.

Benefits

• Paid time off (PTO).
• PTO sell-back program.
• Generous employer-paid benefits, including platinum plans.
• Company-paid learning and professional development program.
• Pension plan and 457 retirement plan.
• Employee wellness benefits.
• Collaborative and innovative teams and a work culture that values individuality and inclusion.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level