COMMUNITY RECOVERY NAVIGATOR

HOPE, Inc.•Maricopa, AZ

About The Position

The Community Recovery Navigator works with individuals in Maricopa, Pinal, and Gila Counties who have recently received a Serious Mental Illness (SMI) designation. The role promotes a recovery-based approach to member care, emphasizing hope, respect, self-direction, and empowerment. Through case management, education about community resources, and other supportive services, the Navigator helps members recover from mental illness and/or addiction disorders. Guidance and direction are provided by the Senior Director of Community Programs.

Requirements

Be at least 21 years of age.
Ability to work independently.
High school diploma or GED plus two years of behavioral health experience, or a bachelor’s or master’s degree in a behavioral health field.
As a peer, have firsthand knowledge of a behavioral health condition or substance abuse issue, whether or not treatment or medication was received.
Demonstrate strong leadership and organizational skills.
Valid Arizona driver’s license and a clean motor vehicle record, with no more than two moving violations or a license suspension in the past three years.
Current First Aid and CPR certification.
Proof of TB testing within the last year; testing is required within the first month of employment.

Nice To Haves

Strongly preferred: Identify as having a serious mental illness and be able to relate to members as someone who has personally been through the public behavioral health system.
A peer who meets the stated definition may attend Peer Support Certification training within the first three months of employment.

Responsibilities

Work with newly designated SMI individuals to develop meaningful, member-driven goals, support their transition into the public behavioral health system, and enhance provider accountability.
Use knowledge of court-ordered treatment, medically assisted treatment, and resources in the service area.
Orient members to the public behavioral health system, support engagement in available services, and facilitate intake into a behavioral health health-home.
Use personal recovery experience in a positive and supportive manner through coaching, role modeling, and mentoring to help members develop skills and achieve goals.
Educate members about their rights, including involving family of choice in services and making treatment choices.
Support members in completing health-home intake and an ISP, and advocate on their behalf when necessary.
Check in with members at set intervals after their ISP is in place and they are engaged in services to assess satisfaction and progress toward goals.
Coordinate with the Care Management team and trigger Care Management involvement when issues are identified.
Ensure identified services are offered and delivered to address needs and objectives and achieve expected outcomes.
Facilitate communication and coordination among health care team participants, involving members in decision-making to minimize fragmentation of services.
Help members use natural supports and reintegrate into the general community to the maximum extent possible.
Respond to members and their families when a member is hospitalized, arrested, or experiences another major life event; ensure services are appropriate and support a safe transition to the next appropriate level of care.
Communicate with the member’s health home, including regarding major medical conditions, to support effective care coordination.
Complete timely documentation in members’ behavioral health records in accordance with agency and funding source requirements, including tracking spreadsheets shared with the Regional Behavioral Health Authority (RBHA).