Community Programs Lead

Pickle•New York, NY

2d•Onsite

About The Position

We’re hiring a Community Programs Lead to own and scale Pickle’s Growth Fellow and Brand Ambassador ecosystem nationwide (and beyond!). This role is responsible for turning our community into a consistent, scalable growth engine. You’ll define how our programs are structured, manage cohorts across markets, and ensure we’re driving high-quality activations, referrals, and real marketplace activity. This is a highly operational, people-heavy role — ideal for someone who loves building systems, managing distributed communities, connecting and motivating program members on a daily basis, and driving measurable outcomes through people.

Requirements

4–7 years of experience in community, programs, operations, or growth roles
Experience managing ambassador programs, campus reps, or distributed communities / programs
Highly organized — you can manage multiple cohorts, markets, and timelines simultaneously without dropping the ball
Strong operator — you build structure, systems, and accountability while continuing to execute; you’ve built scalable systems with measurable results
People-oriented — you love to hop on a call, connect with people and you’re great at motivating and managing communities
Data-driven — you track performance and optimize based on results
Scrappy and resourceful — you can drive results (and motivate others to drive results) without large budgets
Strong communicator — clear, consistent, and able to manage many stakeholders
Comfortable in fast-paced, high-growth environments

Nice To Haves

Experience with marketplace or consumer app growth
Experience running community-led events or activations
Background in fashion, creators, or community-driven brands
Early stage startup experience
Active Pickle user or strong familiarity with the product

Responsibilities

Define and evolve the structure, incentives, and expectations for Growth Fellows and Brand Ambassadors
Build scalable systems to support program growth across markets
Identify opportunities to improve performance and drive efficiency
Own execution of: Growth Fellows (non-undergrad: city, MBA, etc.)
Brand Ambassador program
Manage strategy & oversee execution of College Growth Fellow program
Manage full cohorts across multiple markets
Drive consistent, high-quality activations across markets
Ensure Fellows and Ambassadors are activating weekly in-market (events, referrals, etc
Lead onboarding, training, and weekly communication (calls, check-ins, performance tracking)
Track program performance across key metrics and markets
Monitor cohort engagement, output, and retention
Continuously refine playbooks for onboarding, activations, engagement
Identify operational improvements, opportunities to automate and build repeatable systems to scale what works
Ensure alignment between community programs and broader growth and brand initiatives