Community Partnerships Manager

Constella Care•Louisville, KY

5d•$125,000 - $125,000•Onsite

About The Position

Constella Care supports people with serious mental illness by providing comprehensive care and connecting them to the right resources at each stage of their journey. At Constella, we believe that everyone living with a serious mental illness deserves the opportunity to progress toward a healthier, more stable life. Our mission is to transform care for people with serious mental illness by engaging them where they are, providing comprehensive and innovative treatment plans, and connecting patients to expansive community resources for longitudinal support. If you're inspired by our mission to connect the dots of complex care to improve life for people living with serious mental illness, we'd love for you to join us. Together, we can make a difference, starting with this role.

Requirements

Genuinely knows the Kentucky behavioral health and social services landscape, or can credibly build that knowledge fast
A relationship-first operator who is comfortable walking into a hospital discharge planning meeting, an FQHC clinic, and a food bank in the same day
Understands the realities of serving people with serious mental illness, including the role of housing, food, transportation, and trauma, and doesn't flinch at hard cases
Energized by the blank page and is comfortable creating processes where none exist
Holds themselves accountable to metrics without losing sight of the relationships behind them
5+ years in community engagement, business development, outreach, or partnerships in healthcare or social services
Deep familiarity with Medicaid populations and the services that surround them
Comfortable with CRM tools and basic data tracking
Based in Kentucky, with the ability to travel across the service area regularly

Nice To Haves

Existing relationships in the Kentucky behavioral health, hospital, or community-based organization landscape strongly preferred

Responsibilities

Build Constella's referral and partnership network across Kentucky from scratch, including hospital systems, FQHCs, Community Mental Health Centers, crisis stabilization units, and inpatient psychiatric facilities
Develop relationships with community-based organizations that touch our members every day: shelters, food banks, housing programs, recovery communities, faith-based organizations, and social service agencies
Serve as Constella's primary point of contact for external partners in the market. You're the person they call when they have a member who needs help, and the person who makes sure that warm handoff actually works.
Design and run a repeatable partnership motion: target list, outreach, first meeting, pilot, formal agreement, and ongoing relationship management. You use data to build a target list and execute against it diligently
Work hand-in-hand with our Community Health Workers and clinical team to turn partnerships into real referral flow and real wraparound support for members
Track partnership performance (referrals in, successful engagements, closed-loop feedback to partners) and iterate on what's working
Represent Constella at local behavioral health coalitions, provider meetings, and community events. Become a known and trusted presence in the Kentucky behavioral health ecosystem.
Partner with the GM and clinical leadership to identify gaps in the local resource landscape and shape how we fill them