Account Manager, Provider & Community Partnerships

Nadia Care•Indianapolis, IN

2d•$75,000 - $85,000•Hybrid

About The Position

Nadia Care is dedicated to improving maternal and birth outcomes, particularly for underserved communities like Black, Brown, and Indigenous populations, who are disproportionately affected by poor health results. The organization aims to transform maternity care by providing meaningful and compassionate support to expectant mothers. Nadia Care's mission involves enhancing the pregnancy, birth, and postpartum journey through trust-based engagement and comprehensive wrap-around support, offered both in-person and virtually. Services include care navigation, doula support, and assistance with lactation, nutrition, housing, and transportation. Technology is leveraged to support virtual engagement, ensuring mothers receive support wherever they are. Nadia Care acts as a trusted source for support, resources, and information, complementing rather than replacing primary obstetric care by addressing health-related social needs not typically covered by doctors' offices. The company values empathy, collaboration, and resilience, emphasizing the importance of centering the experiences of mothers and families, supporting one another, and overcoming challenges to remain committed to the mission.

Requirements

5+ years of experience in provider engagement/relations, strategic partnerships, healthcare business development, or related fields.
Must have reliable transportation, a valid driver’s license, and a clean driving record for community outreach activities.
Proven experience engaging with health systems, navigating complex organizational structures, and driving stakeholder alignment.
Familiarity with CRM tools (e.g., HubSpot), analytics platforms, and Google Suite.
Strong strategic thinking paired with executional excellence and attention to detail.
Exceptional relationship-building, customer service, problem-solving, and communication skills.
Ability to work independently and collaboratively in a fast-paced, high-growth startup environment.
Adaptable and comfortable managing multiple projects with quick turnaround times.
Confident communicator and problem solver who can navigate ambiguity and influence outcomes.

Nice To Haves

Bachelor’s degree or formal training in public health, business, or related fields is a plus.
Deep knowledge of the Indiana healthcare landscape and existing relationships within local systems preferred.

Responsibilities

Lead high-impact territory initiatives that build and strengthen provider relationships and continuously expand the patient lead pipeline.
Drive long-term provider partner success by establishing strong relationships with provider executives, using compelling virtual and in-person presentations to demonstrate program outcomes and strategic value.
Track and report on partner performance and internal KPIs, including referrals, engagement metrics, and satisfaction.
Document and maintain a comprehensive CRM record of provider network and community partner contacts, engagement activities, meeting outcomes, and performance trends to inform internal reporting and strategic planning.
Initiate, build, and manage strategic relationships with large health systems, including OBGYN practices, hospitals, FQHCs, and community outreach organizations.
Navigate complex healthcare organizations by mapping stakeholders, identifying decision-makers, and tailoring outreach to ensure high-value connections.
Conduct community outreach efforts, including attending community events, hosting informational sessions, and engaging with potential members and community partners.
Define, track, and communicate success metrics such as referral growth, client satisfaction, and community impact.
Drive retention and organic account growth through thoughtful engagement and performance optimization.
Leverage community partnerships to broaden Nadia’s impact and build a reputation as a trusted, mission-aligned resource.
Collaborate closely with internal teams (Phone Outreach, Care Delivery, Product, and Technology) to share insights and identify areas for innovation or process improvement.
Participate in cross-functional planning and strategy sessions to inform market expansion and service delivery models.

Benefits

Annual paid holidays off.
Unlimited time off after the 90-day introductory period (for Full-Time Salaried Employees).
Three weeks of paid time off after the 90-day introductory period (for Full-Time Hourly Employees).
Medical Insurance: Access top-tier healthcare, covering hospital, surgical, and prescription drug benefits. Coverage begins the first of the following month.
Dental Insurance: Coverage for preventive care, as well as basic and major procedures.
Vision Insurance: Coverage for routine eye exams and eyeglasses.
Stock Option Grant.
Life Insurance.
Disability Insurance: Short-term and long-term coverage in case of illness or injury.
401(k) Retirement Plan.