Community Outreach Specialist

Upward Health•Las Cruces, NM

25d

About The Position

The Community Outreach Specialist (COS) establishes Upward Health’s presence in the community and reaches potential patients. As a first point of contact, the COS educates individuals about Upward Health’s services, builds meaningful relationships, and helps facilitate enrollment in its programs. The COS manages a personal caseload, primarily through phone outreach, and uses in-person visits and other community-based strategies as needed. The role helps ensure patients understand the services available and can take initial steps toward improving their health. The COS reports to the Outreach Manager and works closely with other team members to support patient outreach and engagement. Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care for patients’ physical, behavioral, and social health needs. Its clinical and support teams work to improve patients’ lives by addressing a broad range of needs.

Requirements

Strong verbal communication and persuasive abilities.
Excellent interpersonal skills and the ability to build trust and rapport quickly.
Strong organizational and multitasking skills to manage a personal caseload.
Self-motivation and ability to work independently and meet outreach goals.
Comfort with fast-paced environments and adapting outreach methods to different situations.
Proficiency with computer systems for documentation, communication, and managing outreach activities.
Flexibility to use outreach methods including phone, in-person meetings, and mailings.
Fluency in English.

Nice To Haves

Spanish proficiency.

Responsibilities

Establish Upward Health’s presence in the community and reach potential patients.
Educate potential patients about Upward Health’s services and benefits.
Engage patients in meaningful conversations and facilitate their enrollment in programs.
Manage a personal caseload, primarily using phone outreach and also using in-person visits, mailings, and other community-based strategies as needed.
Help patients understand available services and support their initial steps toward improving their health.
Adapt outreach strategies to patients’ needs and preferences.
Conduct timely follow-ups and manage outreach activities to meet goals.
Document patient information accurately and update company systems in a timely manner.
Address patient concerns and objections during outreach.
Connect patients with local resources and other potentially beneficial community-based services.
Collaborate with team members and contribute to shared outreach goals.