Community Outreach Specialist
About The Position
The Community Outreach Specialist (COS) establishes Upward Health’s presence in the community and reaches potential patients. As a first point of contact, the COS educates people about Upward Health’s services, engages them in meaningful conversations, and facilitates enrollment in its programs. The COS manages a personal caseload, primarily through phone outreach, and also uses in-person visits and other community-based strategies as needed. The role helps patients understand the services available and take initial steps toward improving their health. The COS reports to the Outreach Manager and collaborates with other team members on patient outreach and engagement.
Requirements
- Strong verbal communication and persuasive abilities.
- Excellent interpersonal skills and the ability to build trust and rapport quickly.
- Strong organizational and multitasking skills to manage a personal caseload efficiently.
- Self-motivation and the ability to work independently and meet outreach goals.
- Comfort working in a fast-paced environment and adapting outreach methods to different situations.
- Proficiency with computer systems for documentation, communication, and managing outreach activities.
- Flexibility to use various outreach methods, including phone, in-person meetings, and mailings.
Nice To Haves
- Fluency in English and Spanish.
- Familiarity with local resources and the ability to connect patients to community-based services.
Responsibilities
- Build relationships with potential patients and help them feel informed and supported.
- Explain Upward Health’s services and benefits in clear, persuasive, and accessible terms.
- Engage and enroll patients in Upward Health programs and support a smooth onboarding experience.
- Manage a personal caseload and conduct outreach primarily by phone, with in-person visits and mailings as appropriate.
- Adapt outreach strategies to patients’ needs and preferences and address concerns or objections.
- Conduct timely follow-ups and manage time to meet outreach goals.
- Document patient information accurately and update company systems in a timely manner.
- Connect patients with local resources and additional community-based services when beneficial.
- Collaborate with team members, sharing knowledge and supporting collective outreach goals.
- Approach patient interactions with empathy and respect for diverse cultural and socioeconomic backgrounds.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
