Community Outreach & Mobility Manager
About The Position
The Community Outreach & Mobility Manager manages community outreach and travel training programs, coordinates outreach activities, serves on community committees and task forces, and plans, implements, or oversees individual, small-group, and classroom travel training. The role also coordinates community outreach and external marketing of Metro Bus services, oversees bus pass sales to agency and county partners, and manages the Dial-a-Ride eligibility process. The manager supervises assigned staff, including coaching and performance management, and oversees Dial-a-Ride eligibility assessments, outreach and travel training activities, and the development of individual travel plans. The position serves as an Americans with Disabilities Act (ADA) advisor to Metro Bus staff on paratransit eligibility, evaluates passenger mobility devices and paths of travel, and identifies environmental barriers. It also contributes information and recommendations for the department budget. The work takes place in an office and at off-site locations, including buses and support vehicles. The position requires moderate travel outside the office and 24/7 availability, in person or by phone.
Requirements
- Four-year degree in rehabilitation, social work, health services, or a related field, and five years of applicable experience and/or management and supervision experience, or an equivalent combination of education and experience.
- Ability to establish and maintain effective internal and external relationships and deal tactfully and courteously with coworkers, the public, businesses, and communication groups.
- Verbal and written communication skills sufficient to present information and respond to questions for a wide variety of audiences; ability to read and speak English clearly.
- Ability to make presentations and speak before groups.
- Ability to prepare concise, complete, and legible reports and documents and maintain comprehensive records.
- Ability to understand, interpret, and work efficiently from moderately complex written and oral instructions.
- Ability to maintain the confidentiality of critical records and information.
- Valid driver's license or evidence of equivalent mobility.
- Ability to work flexible schedules, including evenings and weekends.
- Interpersonal skills to exchange and convey information, receive work direction, maintain effective working relationships at all levels, and diffuse escalated situations or conversations.
- Ability to meet the position's 24/7 availability requirement, in person or by phone.
Nice To Haves
- Bilingual ability.
- Public transit experience.
Responsibilities
- Manage employee performance by providing coaching and mentoring, addressing performance concerns, and issuing discipline as appropriate.
- Manage assigned staff in daily community outreach, travel training, Dial-a-Ride eligibility, and bus pass sales responsibilities.
- Monitor employee compliance with department and agency procedures, policies, rules, regulations, and schedules.
- Maintain a visible presence in support of community outreach and mobility functions.
- Assist Human Resources and the Training and Safety department with screening, interviewing, and hiring regular staff and/or interns, and with planning and preparing staff training programs.
- Collaborate with management staff to review and address employee comments, concerns, or complaints regarding community outreach and mobility processes, procedures, or resources.
- Oversee evaluation of applications and ongoing eligibility assessments for the Dial-a-Ride program.
- Oversee coordination or implementation of outreach activities with schools, businesses, agencies, organizations, and residential facilities to promote understanding of Metro Bus services.
- Oversee coordination or implementation of travel training for people with disabilities, seniors, non-English speakers, and the general public.
- Serve as a resource for developing travel training, translated services, and program materials.
- Manage, through delegation, development of individual travel plans, documentation of skills, and evaluation of an individual's ability to travel independently; arrange follow-up training as needed.
- Advise Metro Bus staff on ADA issues and compliance related to paratransit eligibility.
- Evaluate passenger mobility devices and individuals' paths of travel, and assess environmental barriers.
- Participate in community committees and task forces, providing information and resources about Metro Bus services.
- Develop, recommend, and provide information related to the Community Outreach & Mobility department budget.
- Communicate courteously and professionally and maintain respectful working relationships with coworkers and customers.
- Perform job duties in compliance with safety guidelines and practices, use protective equipment when required, and report or address potentially unsafe conditions as appropriate.
- Perform other duties and activities as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
