Community Outreach Manager role

Essen Medical Associates•New York, NY

5d•$68,000 - $75,000•Hybrid

About The Position

The Manager will lead community outreach, partnership development, and oversee the NYREACH Navigator field team to drive program growth and member engagement. This role is ideal for someone who can operate both in the field and internally; building relationships externally while ensuring strong execution and performance from the team. The Manager will lead development, community outreach, and field operations to expand NYREACH’s footprint across New York City. The focus is to build strong partnerships, drive consistent referral pipelines, and ensure outreach efforts convert into real member engagement and completed services.

Requirements

Bachelor’s degree required; Master’s degree preferred
3–6+ years of experience in community outreach, healthcare, non-profit, or related field
Experience managing teams, preferably outreach or navigation staff
Proven ability to build partnerships and drive program growth
Excellent business development and relationship management
Strong leadership and team development skills
Strong organizational and operational execution skills
Ability to manage performance metrics and improve outcomes
Problem-solving mindset with attention to detail
Adaptable and comfortable working both in the field and in-office

Nice To Haves

Experience working with Medicaid and managed care experience
Familiarity with Social Determinants of Health (SDOH) and Social Care Network (SCN) programs
Experience overseeing navigator field teams or care coordination teams
Bilingual (Spanish) preferred

Responsibilities

Build and manage relationships with health plans, provider groups, CBOs, faith-based organizations, and local stakeholders
Identify, secure, and grow partnerships that generate consistent referral volume
Develop partnership strategies aligned with NYREACH growth goals
Lead partner engagement, performance tracking, and joint initiatives
Design and execute outreach strategies that drive awareness and engagement
Identify high-impact geographies and populations
Oversee community events and field engagement with focus on conversion
Directly oversee the NYREACH Navigator field team responsible for in-community screenings, eligibility assessments, and referrals
Manage daily field deployment, scheduling, and territory assignments for navigators
Conduct regular field visits and ride-alongs to observe, coach, and support navigators on-site
Set clear daily and weekly production targets (e.g., screenings, navigations, referrals completed)
Monitor performance and ensure quality, accuracy, and timely documentation
Provide coaching, training, and ongoing support to improve productivity and outcomes
Ensure compliance with SCN requirements, documentation standards, and reimbursement guidelines
Track performance across the full funnel: outreach → screening → referral → service delivery
Identify gaps in conversion and implement strategies to improve outcomes
Align outreach efforts with navigator capacity to ensure efficient service delivery
Support scaling of successful outreach and navigation models
Work closely with outreach teams, clinical teams, and operations to ensure seamless member experience
Coordinate with internal teams to align outreach efforts with available services and capacity
Partner with marketing to support messaging, materials, and campaign execution
Provide regular reporting on outreach, navigator field team performance, and partnership outcomes
Track key metrics including screenings, referrals, completed services, and partner contributions
Provide insights and recommendations to leadership