Community Outreach & Intake Manager
About The Position
Are you a relationship-builder with a background in healthcare marketing, outside sales, or client relations? Do you want to use your sales skills to help individuals access vital, life-changing services? The Community Outreach & Intake Manager drives brand awareness, builds local referral networks, and manages the client pipeline from first contact through the start of services. This role is perfect for a self-motivated, persistent professional who excels at community networking and full-cycle pipeline management. The ideal candidate for this position must understand, or be willing to learn, Developmental Disabilities (DD) services and Aged and Disabled (A&D) Waiver services, including referral pathways, intake requirements, documentation needs, service coordination, and move-in/start-of-service processes.
Requirements
- Experience in outside sales, healthcare outreach, business development, or intake coordination.
- Proven ability to initiate relationships, make cold calls, and manage a pipeline.
- Excellent organizational skills with the ability to navigate complex, multi-step administrative processes.
- Valid driver’s license and willingness to travel locally for meetings, tours, and events.
- Proficiency with CRM systems (or a strong capacity to learn new systems quickly).
Nice To Haves
- Knowledge of Developmental Disabilities (DD) and Aged & Disabled (A&D) Waiver services.
- Familiarity with Idaho Medicaid-funded services, authorizations, and intake requirements.
- An existing network of local discharge planners, case managers, or community providers.
Responsibilities
- Build and maintain relationships with service coordinators, case managers, discharge planners, and schools.
- Conduct cold calls and attend local events to market available service openings.
- Serve as the primary point of contact for new referrals.
- Conduct initial screenings, guide families through the admission process, and host home tours.
- Collaborate with internal clinical, nursing, and operations teams to review referrals, gather required documentation (authorizations, assessments), and ensure a smooth move-in/start of services.
- Actively utilize CRM software to log outreach activity, track referral statuses, manage the pipeline, and provide data-driven updates to leadership.
- Ensure all marketing and intake practices strictly adhere to HIPAA, confidentiality laws, and ethical standards.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
