Intake & Outreach Coordinator
About The Position
Options for Community Living, Inc. is committed to helping Long Island’s most vulnerable families and individuals live healthier, more stable, and productive lives. In 1982, Options was established to respond to the need for housing in the community for people with serious mental illness. Today, Options serves over 2,000 adults and children annually and manages more than 160 residential properties across Long Island. Options for Community Living, Inc. is looking for an Intake/Outreach Coordinator to join our team! The Intake/Outreach Coordinator (IOC) is responsible for providing outreach and engagement activities for clients referred by the Health Home, Social Care Network, network partners or other sources. The Intake/Outreach Coordinator identifies, screens, and enrolls eligible clients to ensure access to Options care coordination program which promotes linkage development and monitors the effectiveness of linkages with other service providers. The IOC coordinator provides support for the team and is responsible for ensuring that documentation and billing records for outreach/engagement and care coordination activities are complete and up to date.
Requirements
- Bachelor's degree in healthcare or human services and at least 2 years of qualifying experience.
- Bilingual preferred (English/Spanish speaking)
- Valid driver’s license, safe driving record, valid auto insurance and access to a vehicle is required.
- Qualifying experience: verifiable full or part-time case management or case work with persons with HIV, AIDS, mental illness, homelessness, chemical dependence, chronic illnesses, or other populations of persons in need.
Nice To Haves
- A Master's degree in healthcare or human services may be substituted for 1 year of experience.
Responsibilities
- Conduct client outreach and engagement monthly.
- Participate and promote care coordination by conducting presentations.
- Attend community meetings, events and networking opportunities monthly. Must be available to attend events during weekend or after hours when needed.
- Conduct screening for Health Home eligibility, initial intakes and health risk assessments for eligible clients to document strengths, needs, goals, and resources within Health Home timelines.
- Maintains a caseload of clients from intake as needed.
- Provide support to clients during the intake process and on caseload as needed.
- Write progress notes as needed; enter into the electronic medical records management system in a timely manner in accordance with Health Home standards.
- Maintains effective communication with service providers, family, and collateral resources in a professional manner.
- Assist client with linkage and referrals, follow up and complete applications as needed during intake.
- Appropriately intervene in situations requiring immediate attention (i.e. crisis planning and intervention) to ensure the safety of clients and family.
- Assist clients with problem-solving activities.
- Serves as a member of a Care Coordination team, including interacting frequently with the members of the team to ensure coordinated activities, attending and participating in team meetings to provide feedback/input regarding client status, update plans and goals, reviewing outcomes to further program goals.
- Participate in quality improvement initiatives as appropriate.
- Must use own vehicle to travel to meet clients.
Benefits
- Medical, Dental and Vision Insurance
- Generous PTO: 5 Wellness Days, 10-22 Vacation Days, 8 Sick Days, 11 Paid Holidays - yearly
- 403(b) retirement plan with an employer match
- Employee Assistance Program
- Tuition Assistance
- Wellness Initiatives
- Paid Training & On-the-Job Training
- Promotional Opportunities
- Mileage reimbursement
- Life Insurance
- Flexible Spending Account
- $500 Sign-on Bonus!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
