Community Outreach & Engagement Supervisor
About The Position
The Community Outreach and Engagement Supervisor serves as a frontline leader responsible for overseeing daily community outreach and engagement operations while advancing Tepeyac’s mission. This position ensures high quality patient experience through effective supervision of Community Outreach staff and serves as a key representative of Tepeyac within the community. The Supervisor provides direct oversight of the community outreach team, supports staff development and workflow efficiency, acts as an intermediary between Tepeyac staff and community partners and serves as the first point of escalation for operational and patient service concerns. Additionally, this role develops and implements outreach initiatives, health education programs, and community partnerships that increase awareness of Tepeyac services and improve access to care and health literacy among Latino/a and other underserved populations. This position collaborates closely with organizational leadership, providers, community organizations, and patients to support Tepeyac’s mission and strategic goals.
Requirements
- High School diploma or GED required
- Five or more years of customer service or healthcare experience
- At least two years in a leadership, supervisory, outreach, or healthcare operations role.
- Oral and written fluency in English required.
- Oral and written fluency in Spanish required.
- Proficiency with Microsoft Office applications and healthcare technology systems.
- Ability to work independently and collaboratively in a fast-paced healthcare environment.
- Commitment to culturally responsive and equitable care.
- Strong alignment with Tepeyac’s mission, values, and commitment to serving underserved communities.
- Proof of required vaccinations must be provided prior to starting employment.
- All employees of Tepeyac Community Health Center are required to be Colorado residents at time of hire and through their duration of employment.
Nice To Haves
- Degree in Public Health, Communications, Healthcare Administration, or related field preferred.
- Experience in health promotion, community outreach, patient services, or healthcare administration preferred.
- Experience working with Latino/a and other underserved communities.
Responsibilities
- Provide direct day-to-day supervision of Community Outreach Specialists
- Increase employee engagement, retention, and performance through coaching, mentoring, and recognition.
- Monitor staff performance, attendance, professionalism, and adherence to organizational standards.
- Provide real-time feedback, corrective coaching, and performance improvement support.
- Participate in employee evaluations and professional development planning.
- Promote teamwork, accountability, and a positive work environment.
- Act as a leader in the clinic, advancing Tepeyac’s strategic priorities through staff and community engagement.
- Lead onboarding, orientation, competency validation, and ongoing training for staff, students, and volunteers.
- Represent Tepeyac Community Health Center through community outreach activities, presentations, health fairs, and educational events.
- Develop and implement outreach strategies that promote Tepeyac services and increase community awareness.
- Create or identify culturally responsive educational materials related to prevention, wellness, healthcare access, and chronic disease management.
- Support development of outreach content for social media, flyers, presentations, and community campaigns.
- Build and maintain partnerships with schools, community organizations, agencies, and stakeholders.
- Collect and analyze outreach data and provide recommendations to improve community engagement and patient enrollment.
- Identify opportunities for improved community partnership, patient access and entry to care and communicate to Tepeyac leadership
- Lead grant-funded initiatives and community projects, including health promotion campaigns and public health priorities.
- Ensure compliance with organizational policies and regulatory requirements including HIPAA and OSHA.
- Monitor documentation accuracy, cash handling procedures, patient records, and operational logs.
- Conduct quality assurance audits and workflow reviews.
- Participate in quality improvement initiatives related to patient satisfaction, operational efficiency, and community engagement.
- Complete incident reports and escalate safety concerns appropriately.
- Identify opportunities for process improvement and collaborate with leadership on implementation.
- Serve as a primary point of contact for Community Outreach staff regarding daily operations, workflow questions, and support needs.
- Communicate policy updates, workflow changes, and organizational initiatives clearly and consistently.
- Collaborate with providers, managers, and community partners to support patient care and outreach objectives.
- Translate healthcare information, policy updates, and community needs into actionable workflows, educational materials, and communication strategies.
- Promote Tepeyac’s culture of respect, service excellence, accountability, and equity.
- Attend required internal meetings, trainings, leadership development sessions, and community events.
- Support clinic operations during periods of high patient volume or staffing shortages.
- Work occasional evenings and weekends to support community outreach activities.
- Perform other duties as assigned.
Benefits
- medical, dental and vision insurance
- a flexible spending account
- a 401k
- disability insurance paid for by Tepeyac
- twelve paid holidays in 2026
- approximately four weeks of paid time of each year
- over one week of sick leave annually
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
