Community Outreach Coordinator (Medial Assistant)

ChristianaCare•Elkton, MD

1d•$23 - $34

About The Position

The Community Outreach Coordinator promotes access to services and helps community members navigate health care and social services systems. Working with the Department of Emergency Services through the Mobile Integrated Health Program, the coordinator engages patients in community and home settings, addresses social care needs, and obtains vital signs and performs point-of-care testing as needed. The role is part of the grant-funded Cecil County Primary Care Mobile Health Team. The coordinator works with patients and families to identify social, medical, and financial barriers; provides health education and system-navigation support; connects vulnerable populations with health care and community resources; and advocates for underserved individuals. The role also includes home and community travel, patient chart reviews, referrals, data collection, and Electronic Medical Record documentation. The coordinator collaborates with patients, care teams, community organizations, and other stakeholders, and participates in community events, program meetings, and professional training. The position requires a high school diploma and at least three years of progressively responsible clinical administrative experience, along with completion of a recognized Medical Office Assistant program or current qualifying Medical Assistant certification. A bachelor’s degree and Medical Assistant certification are preferred. The hourly pay range is $22.74–$34.11.

Requirements

High school diploma required.
At least 3 years of progressively responsible clinical administrative experience required.
Graduate of a recognized Medical Office Assistant program or current Medical Assistant certification from a national organization accredited by the NCCA or ANSI.
Demonstrated ability to work with diverse populations.
Knowledge of medical terminology, community resources in Cecil County, and health education.
Ability to provide education appropriate to target audiences and communicate effectively with audiences of diverse racial, socioeconomic, and literacy backgrounds.
Strong interpersonal skills, attention to detail, and problem-solving skills.
Flexibility to adapt to different program schedules, physical settings, and target audiences.
Ability to work with minimal supervision, prioritize assignments, and work as part of a team.
Computer skills; MS Office applications including Word, Outlook, Teams, Excel, PowerPoint, and email are desirable.
Ability to occasionally work evening hours.

Nice To Haves

Bachelor’s degree preferred.
Medical Assistant certification preferred.
Experience as a Medical Assistant, preferably in a primary care or specialty care practice.
Public speaking, group facilitation, and excellent writing skills preferred.
Community or volunteer experience is a plus.
Bilingual language skills are a plus.

Responsibilities

Work with patients and families to identify social, medical, and financial barriers and needs.
Obtain vital signs, including blood pressure and weight, and perform point-of-care A1C testing.
Deliver health education to patients and the community.
Connect vulnerable populations with the health care system and community and state resources.
Build and maintain positive working relationships with patients from diverse cultural and socioeconomic backgrounds.
Travel to patients’ homes and community locations to discuss Community Health programs and provide services.
Help patients identify socioeconomic issues affecting their health and develop health and social management plans and goals.
Facilitate navigation of health care and social service systems.
Provide culturally appropriate health education on chronic disease prevention.
Review patient charts and refer patients to other programs as appropriate.
Assist patients in community and/or clinic settings.
Maintain professional relationships with the care team, community leaders, faith leaders, and others providing community services.
Participate in community events promoting the Community Health department.
Educate staff, health providers, and stakeholders about community needs.
Advocate for underserved individuals and help reduce cultural and socioeconomic barriers between clients and institutions.
Collect data and update Electronic Medical Record documentation as required by the supervisor.
Collaborate effectively within a team, build supportive relationships with participants, and provide feedback to team members.
Participate in regular program and department meetings.
Maintain professional competence through local and national training sessions and conferences, as offered.
Follow departmental safety rules and practices, and promptly report unsafe activities, conditions, hazards, or safety violations to the supervisor.
Perform other related duties as required.