Community Outreach Coordinator (Medical Assistant)

ChristianaCare•Elkton, MD

5d•$23 - $34

About The Position

The Community Outreach Coordinator (Medical Assistant) promotes access to services and helps community members navigate health care and social service systems. Working with the Department of Emergency Services through the Mobile Integrated Health Program, the coordinator engages patients in community and home settings, addresses social care needs, obtains vital signs, and performs point-of-care testing as needed. This is a grant-funded position with the Cecil County Primary Care Mobile Health Team; details will be discussed during the HR phone screen. The coordinator works with patients and families to identify social, medical, and financial barriers; connects vulnerable populations with health care and community resources; provides culturally appropriate health education; and advocates for underserved individuals. The role also involves patient chart reviews, referrals, Electronic Medical Record documentation, community events, collaboration with care teams and community stakeholders, and participation in program meetings and training. Three positions are open.

Requirements

High school diploma required.
At least 3 years of progressively responsible clinical administrative experience required.
Graduate of a recognized Medical Office Assistant program or current Medical Assistant certification from a national organization accredited by the National Commission for Certifying Agencies (NCCA) or the American National Standards Institute (ANSI).
Demonstrated ability to work with diverse populations.
Knowledge of medical terminology.
Knowledge and skills to provide education appropriate to target audiences.
Knowledge of community resources in Cecil County.
Knowledge of health education.
Attention to detail and strong problem-solving skills.
Effective verbal communication with diverse racial, socioeconomic, and literacy-level audiences, and strong interpersonal skills.
Flexibility to adapt to different program schedules, physical settings, and target audiences.
Ability to work with minimal supervision.
Computer skills; MS Office, Word, Outlook, Teams, Excel, PowerPoint, and email are desirable.
Ability to prioritize work assignments and work as part of a team.
Ability to occasionally work evening hours.

Nice To Haves

Bachelor’s degree preferred.
Experience as a Medical Assistant, preferably in a primary care or specialty care practice.
Medical Assistant certification preferred.
Public speaking, group facilitation, and excellent writing skills preferred.
Community or volunteer experience is a plus.
Bilingual language skills are a plus.

Responsibilities

Identify social, medical, and financial barriers and needs with patients and families.
Obtain vital signs, including blood pressure and weight, and perform point-of-care A1C testing.
Deliver health education to patients and the community, including culturally appropriate education related to chronic disease prevention.
Connect vulnerable populations with the health care system and community or state resources.
Build and maintain positive working relationships with patients from diverse cultural and socioeconomic backgrounds.
Travel to patients’ homes and community locations to discuss Community Health programs and provide services.
Help patients identify socioeconomic issues affecting their health and develop health and social management plans and goals.
Facilitate navigation of health care and social service systems.
Review patient charts and refer patients to other programs as appropriate.
Assist patients in community and/or clinic settings.
Maintain professional relationships with the care team, community leaders, faith leaders, and other service providers.
Participate in community events promoting the Community Health department.
Educate staff, health providers, and stakeholders about community needs.
Advocate for underserved individuals and help reduce cultural and socioeconomic barriers between clients and institutions.
Collect data and update Electronic Medical Record documentation as required by the supervisor.
Collaborate effectively within a team, build supportive relationships with participants, and provide feedback to team members.
Participate in regular program and department meetings.
Maintain professional competence through local and national training sessions and conferences, as offered.
Follow departmental safety rules and practices, and report unsafe activities, conditions, hazards, or safety violations to the supervisor in a timely manner.
Perform other related duties as required.